Retail Account Manager (RAM) – NRS & Retail Services

IDT; Cleveland (OH); On-site; USD 28,080 - 34,320; Full time

Benefits offered by this job

Mileage & gas reimbursement

On-the-job training

Full benefits package

Uncapped commissions

Job summary

IDT Corporation / National Retail Solutions (NRS) is seeking a Hybrid Retail Account Manager to drive NRS POS, merchant services, and cash advances while managing a territory and expanding IDT’s presence. You’ll visit retail stores regularly, onboard merchants, and support them through the application process and light tech support.

The ideal candidate has 1–2 years in retail or outside sales, is bilingual in English/Spanish, and can travel daily with a reliable vehicle.

Qualifications

• 1–2 years of experience in retail sales or customer-facing roles.
• Bilingual English and Spanish.
• Valid driver's license, reliable car, willing to travel daily.
• Proficient with MS Office and CRM tools.
• Detail-oriented with strong presentation and multitasking skills.

Responsibilities

• Drive NRS product sales to new and existing accounts (POS, merchant services, cash advances).
• Manage an assigned route with weekly store visits and upsell opportunities.
• Prospect and open new doors to expand IDT/NRS presence.
• Onboard merchants, guide applications, provide light tech support.
• Handle operations: sales, cash collections, and telecom inventory in IDT system.

Skills

Retail sales

Outside sales

Customer service

Bilingual English/Spanish

Tech savvy

Tools

CRM tools

MS Office

Tablets

Bluetooth equipment

Job description

About the Opportunity:

IDT’s Retail division is looking for an energetic, hybrid Retail Account Manager (RAM). In this role, you won't just manage a route—you will be a growth partner for small businesses. You will drive revenue by selling our flagship National Retail Solutions (NRS) portfolio—including Point-of-Sale (POS) systems, credit card merchant services, and cash advances—while simultaneously managing and expanding our traditional telecom and financial services products (Boss Revolution) within your territory.

This role balances the thrill of direct, consultative sales with the stability of consistent account management.

In this role, you will:

• Drive NRS Product Sales: Prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts.
• Manage an Assigned Route: Develop and execute a weekly cycle to visit retail stores on a regular basis, ensuring high customer satisfaction and identifying upsell opportunities.
• Open New Retail Doors: Actively prospect and go door-to-door to expand IDT and NRS presence in your territory.
• Onboard & Support Customers: Drive the merchant application process, help store owners understand how to use our services effectively, and provide light troubleshooting/tech support on equipment.
• Handle Operations & Inventory: Manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system.

What we are looking for:

• Experience: 1–2 years of experience in retail sales, outside sales, or customer-facing roles. Prior exposure to Merchant Services, POS implementation, or route sales is a major plus.
• Language: Bilingual professionals with fluency in both English and Spanish are highly preferred to support our diverse customer base.
• Mobility: Must have a valid driver's license, a reliable car, and a willingness to travel door-to-door within your assigned territory daily.
• Tech Savvy: Comfortable using basic MS Office, CRM tools, tablets, and Bluetooth equipment.
• Traits: A resilient "people person" with sharp attention to detail, strong presentation skills, and the ability to multitask in a fast-paced entrepreneurial environment.

We offer you:

• Competitive Base Salary + uncapped commission structure.
• Comprehensive mileage and gas reimbursement program.
• Paid on-the-job training on both NRS tech products and IDT telecom services.
• Excellent benefits package (Medical, Dental, Vision, Life Insurance, 401k with employer match, and PTO).

$31,200 - $31,200 a year

Company: IDT Corporation / National Retail Solutions (NRS) | Location: [Insert Territory/Location] | Compensation: Competitive Base Salary + Commissions + Mileage/Gas Reimbursement & Full Benefits