Resupply Representative

PromptCare, Inc.; King of Prussia (PA); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) Plan with Company Match

Generous PTO: Vacation, Sick Time, ...

Life Insurance: Standard coverage with

Employee Assistance Program: Free

Emotional Well-being and Work-Life...

Short & Long-Term Disability: Company-

Accidental Death and Dismemberment

FSA and HSA: Manage healthcare

Commuter Spending Programs

Volunteer and Engagement Opportunities

Employee Referral Bonuses

Job summary

PromptCare, Inc. in King of Prussia, PA is seeking a Resupply Representative to join our client-facing team supporting respiratory and enteral nutrition supplies. You will handle inbound and outbound calls, process orders, verify insurance, and ensure accurate patient records.

Work is hybrid: two days in the office and three remote. You will use Brightree and EMR systems and collaborate with care teams to resolve issues promptly.

Qualifications

• High School Diploma or equivalent; associate degree preferred.
• Experience in a Respiratory Home Durable Medical Equipment company.
• Strong PC skills, especially MS Office.

Responsibilities

• Process Durable Medical Equipment (DME) sales orders for resupply needs including oxygen, ventilator, tracheostomy and enteral nutrition.
• Verify insurance and update patient files - demographics, insurance, and benefits.
• Manage patient prescriptions and request prior authorization if necessary.
• Communicate with patients and providers via telephone, email, and web portals.
• Develop working knowledge of Brightree, Document EMR Management, Microsoft Office, MS Teams, McKesson, Cardinal and resupply portals.
• Documentation and input of new referrals and subsequent patient admission per PromptCare policies.
• Maintain productivity metrics and perform other duties.

Skills

Customer service

Insurance verification

Microsoft Office

Strong communication

Multitasking

Education

High School Diploma or equivalent

Associate degree or some college preferred

Tools

Brightree

Document EMR Management

McKesson

Cardinal

MS Teams

Job description

Description

PromptCare is seeking a highly motivated and skilled Resupply Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in the respiratory and enteral nutrition industry, specifically in disposable supplies. The Resupply Representative processes inbound orders from our referral sources and requests for assistance from our patients through a variety of mediums, including inbound and outbound client calls, faxes, e-mails, and online ordering portals. The successful candidate must be proficient in all phases of insurance data collection, verification, and authorization. If you are a self-starter with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. To learn more about our company and services, please visit us at PromptCare In-home Respiratory and Infusion

Reporting to Resupply Manager

Job Type: Full-Time, 40 hours per week, Mon-Fri

Job Location: King of Prussia, PA (Hybrid 2 days in the office and 3 days working remote)

Requirements

• High School Diploma or equivalent. Associate degree or some college preferred
• Work experience in a Respiratory Home Durable Medical Equipment company
• Must have strong PC skills, especially the MS Office suite

Job Responsibilities, included but not limited to:

• Accurately and efficiently process Durable Medical Equipment (DME) sales orders for all resupply needs including oxygen, ventilator, tracheostomy and enteral nutrition
• Verify insurance and update patient files - which include demographics, insurance, and benefit information
• Manage patient prescriptions, requesting prior authorization, if necessary to fill the order
• Responsible for communicating with patients and providers via telephone, email, and web portals
• Develop working knowledge of Brightree, Document EMR Management, Microsoft Office, MS Teams, McKesson, Cardinal. Resupply web portals and other various applications or software pertaining to patient resupply fulfillment
• Documentation and computer input of the new referral and subsequent patient admission from start to finish is critical and must always follow PromptCare’s policies and procedures
• Maintain and fulfill responsibilities for productivity metrics
• Other duties assigned

Physical Demands

The physical requirements listed here indicate what an employee must meet to effectively perform this role's essential functions. The employee frequently needs to communicate verbally, listen attentively, and spend prolonged periods sitting at a desk and working on a computer. The role also requires lifting files, opening filing cabinets, and bending or standing as needed.

Benefits & Perks

• Comprehensive Medical, Dental, and Vision Package
• 401(k) Plan with Company Match
• Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
• Life Insurance: Standard coverage with optional enhancements
• Employee Assistance Program: Free counseling and coaching sessions
• Emotional Well-being and Work-Life Balance Resources
• Short & Long-Term Disability: Company-paid with optional supplements
• Accidental Death and Dismemberment Insurance
• FSA and HSA: Manage healthcare expenses
• Commuter Spending Programs
• Volunteer and Engagement Opportunities
• Employee Referral Bonuses
• Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.