Resupply Representative

PromptCare; Concord (NC); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) Plan

Paid time off

Life insurance

Employee assistance program

Disability insurance

FSA/HSA

Commuter benefits

Volunteer opportunities

Job summary

PromptCare is seeking a motivated Resupply Representative to deliver exceptional customer service in respiratory and enteral supply resupply. The role involves processing inbound orders, insurance verification, and coordinating with patients and providers through calls, emails, and portals.

You will work in a hybrid Concord, NC environment (2 days in the office, 3 days remote), reporting to the Resupply Manager, with duties spanning order processing, authorization requests, and maintaining

Qualifications

• High School Diploma or equivalent (Associate degree preferred).
• Experience in a Respiratory Home Durable Medical Equipment company is preferred.
• Proficient in MS Office and PC skills.

Responsibilities

• Process Durable Medical Equipment (DME) sales orders for resupply needs including oxygen, ventilator, tracheostomy and enteral nutrition.
• Verify insurance and update patient files (demographics, insurance, benefits).
• Manage patient prescriptions and request prior authorization if needed.
• Communicate with patients and providers via telephone, email, and web portals.
• Develop knowledge of Brightree, EMR management, McKesson, Cardinal, and resupply portals.
• Document referrals and patient admissions from start to finish per PromptCare policies.
• Maintain productivity metrics and perform other duties as assigned.

Skills

MS Office

Customer service

Education

High School Diploma or equivalent

Associate degree or some college

Tools

Brightree

Document EMR Management

McKesson

Cardinal

MS Teams

Job description

Description

PromptCare is seeking a highly motivated and skilled Resupply Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in the respiratory and enteral nutrition industry, specifically in disposable supplies. The Resupply Representative processes inbound orders from our referral sources and requests for assistance from our patients through a variety of mediums, including inbound and outbound client calls, faxes, e-mails, and online ordering portals. The successful candidate must be proficient in all phases of insurance data collection, verification, and authorization. If you are a self-starter with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. To learn more about our company and services, please visit us at PromptCare In-home Respiratory and Infusion

PromptCare is seeking a highly motivated and skilled Resupply Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in the respiratory and enteral nutrition industry, specifically in disposable supplies. The Resupply Representative processes inbound orders from our referral sources and requests for assistance from our patients through a variety of mediums, including inbound and outbound client calls, faxes, e-mails, and online ordering portals. The successful candidate must be proficient in all phases of insurance data collection, verification, and authorization. If you are a self-starter with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. To learn more about our company and services, please visit us at PromptCare In-home Respiratory and Infusion

Job Type

Full-time

Job Type: Full-Time, 40 hours per week, Mon-Fri

Reporting to Resupply Manager

Job Location: Hybrid Concord, NC (2 days in the office and 3 days working remote)

Requirements

• High School Diploma or equivalent. Associate degree or some college preferred
• Work experience in a Respiratory Home Durable Medical Equipment company
• Must have strong PC skills, especially the MS Office suite

Job Responsibilities, Included But Not Limited To

• Accurately and efficiently process Durable Medical Equipment (DME) sales orders for all resupply needs including oxygen, ventilator, tracheostomy and enteral nutrition
• Verify insurance and update patient files - which include demographics, insurance, and benefit information
• Manage patient prescriptions, requesting prior authorization, if necessary to fill the order
• Responsible for communicating with patients and providers via telephone, email, and web portals
• Develop working knowledge of Brightree, Document EMR Management, Microsoft Office, MS Teams, McKesson, Cardinal. Resupply web portals and other various applications or software pertaining to patient resupply fulfillment
• Documentation and computer input of the new referral and subsequent patient admission from start to finish is critical and must always follow PromptCare’s policies and procedures
• Maintain and fulfill responsibilities for productivity metrics
• Other duties assigned

Physical Demands

The physical requirements listed here indicate what an employee must meet to effectively perform this role's essential functions. The employee frequently needs to communicate verbally, listen attentively, and spend prolonged periods sitting at a desk and working on a computer. The role also requires lifting files, opening filing cabinets, and bending or standing as needed.

Benefits & Perks

• Comprehensive Medical, Dental, and Vision Package
• 401(k) Plan with Company Match
• Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
• Life Insurance: Standard coverage with optional enhancements
• Employee Assistance Program: Free counseling and coaching sessions
• Emotional Well-being and Work-Life Balance Resources
• Short & Long-Term Disability: Company-paid with optional supplements
• Accidental Death and Dismemberment Insurance
• FSA and HSA: Manage healthcare expenses
• Commuter Spending Programs
• Volunteer and Engagement Opportunities
• Employee Referral Bonuses
• Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.