Resume Pool | Senior Account Executive, Direct Mail

Donordigital, LLC; United States; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

ESOP

Health Insurance

Remote-first work environment

401(k) with employer contributions

Paid Time Off

Job summary

Mal Warwick Donordigital seeks a Senior Account Executive to strategically manage fundraising programs for nonprofit clients. You will be the primary client contact, guiding day-to-day program and team management to deliver direct marketing efforts.

Responsibilities include developing annual plans, reporting, donor segmentation, and leading production and creative processes, while mentoring staff and presenting strategy to clients.

Qualifications

• Minim of 9 years in nonprofit fundraising and/or advocacy.
• Experience directing strategic and production management of direct marketing projects.
• Proficient with Microsoft Word, Excel, PowerPoint and Outlook.
• Able to use digital tools for workflow and communication (email, chat, Zoom, online tools).

Responsibilities

• Develop client annual plans with VP guidance.
• Prepare analysis and reports with recommendations aligned to client goals.
• Lead development of donor segments and lists with vendors.
• Present strategy decks to clients and manage service delivery.
• Mentor managers and coordinate cross-functional teams.

Skills

Communication

Writing/Editing

Attention to Detail

Leadership

Collaboration

Relationship Building

Adaptability

Project Management

Critical Thinking

Tools

Microsoft Office

Job description

POSITION SUMMARY:

The Senior Account Executive is responsible for the senior-level strategic management of direct marketing fundraising programs for a portfolio of nonprofit organization clients. The Senior Account Executive will act as the primary point-of-contact for client accounts and guides day-to-day program and team management to deliver direct marketing fundraising programs.

DUTIES & RESPONSIBILITIES:

Analytics:

• Develop client annual plans in coordination with the Vice President
• Prepare and interpret reports/analysis that evaluate client direct marketing fundraising programs with recommendations for improvements in alignment with client goals
• Select donor segments for renewal and appeal mailings
• Work with list brokers/modeling vendors to develop donor and prospect lists
• Ensure agency reporting is in alignment with client bookkeeping/reporting
• Understand and present internal and industry benchmarking reports to clients

Client Service:

• Develop year-long and multi-year program strategies aligned with client goals
• Provide strategic leadership of client programs
• Oversee implementation of client’s annual plan
• Provide guidance on production management and creative process for projects
• Prepare, finalize and present strategy decks
• Manage a high-functioning team
• For small-mid clients, present annual plans to clients
• For large clients, assist in presenting annual plan to clients with Vice President
• Develop concepts and messaging for direct mail projects
• Draft copy and/or work with copywriters and designers to develop program content in alignment with project and program strategy
• Manage account and production team service delivery to the client, including problem-solving and accountability for errors
• Liaise with client contacts to ensure their satisfaction and enhance client relationships
• Travel to meet with clients as necessary
• For integrated clients, coordinate with Digital Director to develop multi-channel campaigns and wrap-up decks
• Demonstrate working knowledge of each area of agency’s client services
• Mentor managers, coordinators, or assistants; other team members
• Enhance company’s brand by attending events, publishing white papers/blog posts, speaking at workshops and networking with influencers in the industry
• Participate in new business proposals and presentations when requested

Requirements

PHYSICAL DEMANDS:

While performing the duties of this job, the employee regularly operates a computer and other office equipment and remains in a stationary position, often sitting (or standing if at a standing desk) for prolonged periods; communication is via email, chat, phone, video, and/or in-person with others inside and outside the agency in order to exchange information; repetitive motions may include the wrists, hands, and/or fingers in order to operate computer equipment, copy machines, and printers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION, EXPERIENCE & KNOWLEDGE:

• Minimum years of experience required: 9
  • In the following areas: Nonprofit fundraising and/or advocacy; direct marketing, including telemarketing, online and/or grassroots organizing
• Required experience & knowledge:
  • Direct marketing, especially fundraising and/or advocacy
  • Experience in strategic and production management of direct marketing projects
  • Working knowledge of Microsoft products (Word, Excel, PowerPoint, Outlook)
  • Demonstrated effective use of digital tools to manage internal and external workflow and communication (including email, chat, zoom, and online workflow tool)

SKILLS & ABILITIES:

• Communication. Facilitates effective and lively discussion, presenting compelling arguments to large and cross-functional teams
• Writing/Editing Skills. Translates a wide variety of information into developed, clear, and structured messaging (e.g., strategies, memos, proposals, instructions, external-facing documents, etc.)
• Attention to Detail. Creates, refines, and enforces high level of standards, promoting team adherence and ensuring consistency
• Leadership & Accountability. Demonstrated management and supervisorial skills, fostering accountability, aligning goals, setting expectations, and encouraging top performance of individuals and/or small teams
• Collaboration. Leads high-performing teams by setting clear expectations, inspiring others, motivating towards shared outcomes, and ensuring alignment of vision and successful results
• Relationship Building. Navigates complex dynamics to cultivate strong internal and external partnerships, deepening engagement with key stakeholders to advance shared goals
• Adaptability & Change Leadership. Comfortably experiments with new approaches to improve results and identify better outcomes
• Agency Products & Services. Proactively identifies opportunities, improvements, and/or innovations and leads the cross-selling/up-selling to relevant stakeholders
• Agency Mission, Vision, & Values. Understands and communicates the agency's vision and direction, clearly articulating organizational goals and values, and ensuring work aligns with the broader mission
• Agency Work Environment. Successfully functions in a high-paced environment, across multiple work priorities, projects, clients, and client issue areas
• Client-Success Focused. Offers sound counsel, and guides team to implement principles, procedures, and best practices in the industry
• Project Management & Effective Work Product. Develops innovative strategies that align with set forth goals and ideas
• Critical Thinking & Strategic Decision-Making. Proactively seeks opportunities to solve problems, improve, and otherwise and make decisions that affect team workflows and success

PERSONAL CHARACTERISTICS:

• Interest in working as a member of a larger team and across multiple projects, clients, and social issues
• Comfort building long-term relationships with both internal and external stakeholders
• An inclination to work among colleagues dedicated to approaching work with a lens of social justice, anti-racism, and anti-oppression
• Interest in progressive issues, including environmental protection and conservation, international aid and development, social justice, anti-racism and anti-oppression, women’s rights, LGBTQIA+ issues, electoral politics, etc.
• Willingness to travel

MWD is an employee-owned Benefit corporation. We seek to champion a rewarding work environment where all employee-owners can thrive, in part, through the equitable distribution of compensation and benefits, including:

• A starting floor of $85,000, with performance evaluations and review of salary at least annually
• Participation in our Employee Stock Ownership Program (ESOP), which allows every employee-owner to share in the growth and prosperity of the company
• Employer-sponsored and paid core benefits: Health (multiple carrier options), Dental, Life Insurance, Short and Long-Term Disability, Employee Assistance Program (EAP), employer-matching FSA dollars
• 35% employer share of cost for dependent health insurance
• Additional optional benefits with employee share of cost: Vision, Medical & Dependent Care FSA, Commuter benefits, Pet Care Plan
• 401(k) with automatic employer-sponsored contributions equal to 3% (“automatic” means there is no match—MWD contributes regardless of employee’s deferrals, and there is no vesting period)
• Equalized profit sharing
• Paid Time Off, including:
  • 13 company holidays
  • Early release every Friday and on days preceding company holidays
  • Vacation time – starting at 15 days per year (increases over tenure)
  • Sick Leave – 1 day per month
  • Personal time – 3 days per year
  • Paid Parental Leave – 8 weeks
  • Volunteer Leave – 3 days per year
• Philanthropic Fund with corporate match for employee charitable contributions, and other opportunities for staff-directed corporate donations
• Access to industry conferences & professional development opportunities
• A remote-first work environment with access to offices for local staff (Berkeley | DC)

ABOUT MWD:

Our Agency

In 1979, our founder, Mal Warwick, embarked on a mission to work with nonprofit causes, progressive candidates, and political committees who shared our commitment to social justice and environmental action. Over the past 40+ years, in partnership with our clients, we’ve worked to combat the climate crisis and sought to protect the natural environment; we’ve advanced the rights of women, the LGBTQ+ community and other communities who have been marginalized; we’ve fought racial injustice and discrimination; we’ve worked to improve healthcare and food security, fought the AIDS pandemic, advanced animal rights, promoted international development, elected progressive political leaders to office, and the list goes on.

MWD is a team of passionate do-gooders, collectively driven by a mission to help progressive organizations build the base for a better world. We activate our clients’ ambitious philanthropic visions through innovative fundraising strategies. And we are an agency of change-makers personally committed to environmental action, giving back within our communities, identifying and disrupting systems of racism and oppression, and maintaining a just and equitable workplace for our employee-owners.

Why do we collect anonymous demographic information when you apply?

We believe diversity is key in the success of our mission—cross-culturally competent teams bring a variety of perspectives and strengthen our services. And we take responsibility for attracting and retaining a diverse pool of talent. But we can’t impact what we cannot measure, and we encourage you to self-identify when applying. While you’ll maintain personal anonymity when sharing demographic information, the aggregate data collected helps us better understand who we’re reaching now, and where we can improve.

Our Working Locations

This is a full-time position working from one of the states in which we operate, including California, Georgia, Illinois, Maryland, Massachusetts, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, South Carolina, Virginia, Washington DC, and Washington state.

Our Commitment to Anti-Racism & Anti-Oppression

Beyond being an equal opportunity employer, MWD is committed to being an anti-racist and anti-oppression organization and we have a zero-tolerance policy for racism, discrimination, harassment, retaliation, and oppression of any kind. We are dedicated to the fulfillment of this commitment through our Diversity, Equity, & Inclusion initiatives that connect to every phase of the employee-owner lifecycle, starting with recruitment. We encourage candidates of all identities and backgrounds to apply for positions you believe align with your skill set and current and future interests. And we review applications based on agency need, position requirements, and candidate qualifications without elimination based on race, color, religion or belief, sex, sexual orientation, gender identity, marital or family status, national origin, veteran status, disability, or any other protected status.

Ready to Apply?