Restructure Analyst II-Credit Team

Caterpillar, Inc.; Nashville (TN); On-site; USD 74,124 - 118,608; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Tuition reimbursement

Career development

Incentive bonus

Life insurance

Parental leave

Adoption benefits

Job summary

Caterpillar Inc. in Nashville is seeking a professional to assist customers with contract modifications and payment relief, while coordinating with internal teams to resolve discrepancies.

The role involves daily quoting, documentation, booking, and credit investigations, plus negotiating credit restructures with customers and business partners to reach approved outcomes.

Qualifications

• Degree or equivalent experience required or desired.
• Ability to gather and analyze data from multiple sources objectively.
• Experience with financial services or credit restructuring is a plus.

Responsibilities

• Assist customers with contract modifications and payment relief.
• Research and resolve transaction discrepancies with internal teams.
• Execute daily quoting, documentation, booking and credit investigations.
• Interact with customers and partners to negotiate credit restructure approvals.

Skills

Data analysis

Operational knowledge

Customer service

Attention to detail

Analytical thinking

Communication

Multitasking

Problem solving

Education

Degree or equivalent experience

Job description

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you are part of a global team that cares not just about the work we do but also about each other.

Role Definition

Assists customers with contract modifications providing payment and non-payment relief.

Responsibilities

• Supporting customers in financial distress with innovative financial solutions.
• Working with internal departments to conduct research and resolve transaction discrepancies.
• Executes the daily quoting/documentation, booking and credit restructure approval and credit investigation activities for the department.
• Interact with customers and business partners to negotiate acceptable approval of credit restructure submissions.

Degree Requirement

Degree or equivalent experience desired.

Skill Descriptors

• Data Gathering & Analysis:
  • Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
  • Follows proper data gathering and analysis processes and policies.
  • Reports problems that arise in the data collection process.
  • Participates in gathering and analyzing an organization's data based on requirements.
  • Documents data from various sources and in various formats.
  • Utilizes basic data collection and evaluation tools and techniques.
• Operational Functions:
  • Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.
  • Identifies the primary operational functions of the organization.
  • Explains operational functions and key functional roles of own dept or unit.
  • Describes the interdependence of support functions and line operating functions.
  • Clarifies the role of each department and its relevance to the enterprise strategy.
• Service Excellence:
  • Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
  • Provides a quality of service that customers describe as excellent.
  • Resolves common customer problems.
  • Responds to unexpected customer requests with a sense of urgency and positive action.
  • Provides direct service to internal or external customers.
  • Documents customer complaints in a timely manner.
• Accuracy and Attention to Detail:
  • Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
  • Explains the importance of accuracy in own function or unit.
  • Identifies tasks or outputs that require accuracy and detail-level attention.
  • Identifies the procedures for making sure that results are mistake‑free.
  • Describes consequences of errors within own unit or function.
• Analytical Thinking:
  • Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
  • Names specific tools or techniques that can be used to support the analytical thinking process.
  • Describes specific software applications or products used for business analytics.
  • Gives examples of how analytical thinking has been used to resolve problems.
  • Helps others research and learn more about business analytics tools and applications.
• Effective Communications:
  • Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  • Delivers helpful feedback that focuses on behaviors without offending the recipient.
  • Listens to feedback without defensiveness and uses it for own communication effectiveness.
  • Makes oral presentations and writes reports needed for own work.
  • Avoids technical jargon when inappropriate.
  • Looks for and considers non‑verbal cues from individuals and groups.
• Managing Multiple Priorities:
  • Knowledge of effective self‑management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
  • Recognizes changing demands and priorities; validates changes with management.
  • Obtains information about how current assignments contribute to organizational goals.
  • Completes current work according to assigned priorities.
  • Responds to day‑to‑day operational priorities while still making progress on project work.
  • Performs at least 2-3 concurrent activities without reducing productivity.
• Problem Solving:
  • Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
  • Explains the value of a disciplined approach to problem solving.
  • Describes problem reporting and escalation practices.
  • Utilizes accepted procedures for problem analysis and resolution.
  • Identifies key aspects of problem-solving techniques used in own area.

Additional Information

This position requires incumbents to be onsite in the Nashville main office 5 days per week.

Compensation & Benefits

Summary Pay Range: $74,124.00 - $118,608.00. Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job‑related knowledge, skills, individual performance, and experience. Salary is only one component of total compensation at Caterpillar.

Benefits:

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

These benefits also apply to part‑time employees.

Visa Sponsorship is not available for this position.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.