ReStore Associate

Habitat for Humanity of Wake County; Durham (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading organization in the community is seeking a ReStore Associate to assist in daily store operations and ensure excellent customer service. This role requires managing volunteers, handling donations, and contributing to store improvement projects. Ideal candidates will possess strong organizational and communication skills and a passion for the organization's mission.

Qualifications

• Self-motivated with the ability to work independently and as part of a team.
• Energized atmosphere fostering new ideas and initiatives.
• Ability to manage volunteers.

Responsibilities

• Assist with day-to-day operations of the storefront.
• Provide excellent customer service to donors and customers.
• Evaluate condition/price of incoming merchandise.

Skills

Customer Service

Organization

Communication

Teamwork

Education

Experience in customer service or retail

Job description

Summary

Reporting to the Assistant ReStore Manager, the ReStore Associate (RA) will assist with day-to-day operations of the storefront end, sales floor and receiving and processing donations in the back room. The RA will be expected to leverage available volunteers to accomplish daily tasks efficiently. In addition, the RA will be responsible for store projects that will be assigned to them as needed within the store and must provide excellent customer service to donors in the back, customers on the sales floor, customers at the front end (register), and to regular volunteers as well as Community Service (CS) members.

This is a Non-Exempt position for both full and part-time associates requiring flexibility to work evening and weekend hours as needed. Full-time associates will spend five days per week, Monday–Saturday (40 hours) at the position. Part-time associates will likely spend several days per week, Monday-Saturday (less than 30 hours per week) at the position.

Essential Functions

• Ensure the donation area is neat, clean, orderly, and the product is cleaned, priced, and moved properly to facilitate an enjoyable and easy shopping experience.
• Evaluate the condition/price of incoming merchandise (including furniture, cabinets, and lawn equipment) to ensure it is sellable and consistent with ReStore product acceptance standards.
• Ensure volunteers complete daily tasks in a timely and safe manner.
• Providing excellent customer service to customers and donors of the ReStore.
• Operate the cash register.
• Promote the mission, vision, and values of HFHWC.
• Work closely with the Assistant ReStore Manager to determine individual projects that may be necessary for store improvements (these can include activities such as building new display equipment).
• To learn about HFHWC and the ReStore and be able to communicate our mission and purpose to volunteers and customers.
  
  
  

Knowledge, Skills, And Abilities

• A strong belief in the organization’s mission, goals, and accomplishments.
• Ability to communicate clearly and concisely both internally and externally.
• Excellent customer service etiquette and attitude.
• Energized in an atmosphere that fosters sharing new ideas and initiatives.
• Ability to have grace and humor under pressure.
• Strong organizational skills will be required.
• The ability to independently prioritize tasks in a fast-paced and dynamic environment is essential.
• Ability to manage volunteers and keep them engaged with those tasks.
  
  
  

SUPERVISORY CONTROLS

The RA works in coordination with the Assistant ReStore Manager and is responsible for managing volunteers and CS members within the ReStore. Formal reviews are held annually by their manager.

GUIDELINES

Employees will be guided by Habitat’s mission principles and Habitat Wake’s strategic plan and departmental goals.

COMPLEXITY

Responsibilities involve a variety of interrelated tasks. Procedures vary based on management requirements. The RA will need to be able to work with different staff members (volunteers, CS members, visitors, etc.) within the ReStore organization to fulfill varying roles.

SCOPE AND EFFECT

Errors in work performance may result in delays in the recovery of costs or even loss of revenue and may cause serious operational disruptions.

CONTACTS

Individuals have frequent contact with other HFHWC staff, clients, stakeholders, vendors, donors, City of Raleigh community service program, customers, external private/public entities, and government agencies for the exchange of information and to solve problems and discover opportunities.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to be on their feet for long periods of time (8 hr. days, 5 days/week). The employee frequently is required to stand, walk, bend, stoop, kneel, and carry, as well as pull and reach to obtain stock and/or acquire merchandise for sale. Position requires the ability to frequently lift products/supplies, up to 50 lbs.

WORK ENVIRONMENT

This job operates primarily in a retail/warehouse environment and can require operating equipment such as a forklift, power tools, hand tools, ladders, price guns, pallet jacks, and other material handling equipment. Occasionally, they work in outside conditions that can include heat, humidity, and high noise levels.

Supervisory Responsibilities

Will work with ReStore volunteers and CS members to ensure that day-to-day operational duties are completed.

Minimum Education And Experience Requirements

• No degree is required, but experience working in customer service, retail, reuse, and/or trades is preferred.
• Excellent communication skills with a strong passion for the organization’s mission.
• Self-motivated with the ability to work independently and as part of a team, and with great energy and persistence. Experience working with diverse constituencies.
• Proven organizational skills, including the ability to manage multiple tasks and projects simultaneously and produce high-quality results quickly and on time.
• Critical thinking, problem solving, accuracy, and attention to detail.
• Regular attendance is required.
• Available to work weekends and evenings.
  
  
  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to be on their feet for extended periods (8-hour days, 5 days/week). The employee frequently is required to stand, walk, bend, stoop, kneel, carry, as well as pull and reach to obtain stock and/or acquire merchandise for sale. Position requires the ability to frequently lift products/supplies, up to 50 lbs.

WORK ENVIRONMENT

This job operates primarily in a retail/warehouse environment and can require operating equipment such as a forklift, power tools, hand tools, ladders, price guns, pallet jacks, and other material handling equipment. Occasionally, they work in outside conditions that can include heat, humidity, and high noise levels.

NOTE

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the position. All employees may have other duties assigned at any time.

We are an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, physical or mental disability, genetic information, or any other category protected by applicable federal, state, or local laws.

We also require that all staff take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities (especially vulnerable adults and children), and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable for upholding our policies around ethical behavior, including safeguarding and whistleblowing.

THIS COMPANY IS AN AT-WILL EMPLOYER AS ALLOWED BY APPLICABLE STATE LAW. THIS MEANS THAT, REGARDLESS OF ANY PROVISION IN THIS APPLICATION, IF HIRED, THE COMPANY OR I MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE.