Restoration Technician Lead

Neighborly Company and its affiliates; Miami (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading restoration service company is seeking a Restoration Technician Lead to oversee projects and assist customers during challenging times. This role involves supervising a team of restoration employees, providing crucial services, and ensuring high standards. Successful candidates will have a strong background in water damage restoration and excellent customer service skills, with opportunities for career growth and additional income through bonuses.

Benefits

On-call bonuses and overtime

Training and advanced industry certifications

Opportunities for career advancement

Stable industry with long-term opportunities

Qualifications

• Minimum 3 years experience in water damage restoration.
• IICRC certifications are a plus.
• Valid driver's license required.

Responsibilities

• Supervise restoration employees, including hiring and training.
• Provide restoration services, ensuring high-quality work.
• Maintain service schedules and communicate with customers.

Skills

Customer Service

Attention to Detail

Team Player

Positive Attitude

Comfortable using hand and power tools

Education

High School Diploma or G.E.D.

Job description

Are you self-motivated, thrive in a fast-moving environment, and can manage time to effectively meet deadlines? Do you have excellent communication skills with supervisors, employees, and customers and can effectively manage a variety of situations on a day-to-day basis? Are you experienced in home restoration, reconstruction, or cleaning?

If you said yes to the above, then we may have a great opportunity for you at Rainbow Restoration as a Restoration Technician Lead!

At Rainbow Restoration, you’ll help people when their home, property, or business suffers damage from fire, water, smoke, or mold.

If you like working where you do something different every day and enjoy knowing that you’re making a difference in the lives of our customers and team members, we want to talk to you!

Why You Should Join Our Team as a Restoration Technician Lead?

* We invest in you. We provide you with the training you need and help you get advanced industry certifications. When you maintain and progress in your certifications, you’ll have the opportunity to advance your career and make more money.

* This is a career. With the ability to independently manage projects and directly affect outcomes, your career growth opportunities are in your hands! Company growth is your growth!

* You can make extra money with on-call bonuses and overtime. You’ll have opportunities to boost your income when there are after-hours and emergency calls to respond to.

* You’ll be helping people when they need it most. You’ll be one of the first points of contact when helping people at one of the most challenging times of their lives. You’ll make a huge impact in the community by restoring properties back to pre-loss condition.

* This is a stable industry. Restoration services will always be needed when a disaster strikes at someone’s home or business. This means you’ll have a long-term opportunity to use your skills with us at Rainbow Restoration.

Your Responsibilities as a Restoration Technician Lead:

You’ll be a key component of our team, providing restoration services to our customers. As you grow in experience, here are some of the things you will do:

* Establish and maintain a service schedule to ensure all service is delivered to meet customer requirements

* Supervise restoration employees including hiring, training, and performance management

* Perform restoration projects, including specialized cleaning and repair of carpeting, upholstery, and drapery and cleaning, drying, and deodorizing floors, ceiling, and drywall

* Manage the maintenance of all assigned vehicles and equipment

* Communicate with customers throughout the restoration process

* Inspect job sites frequently to verify the scope of work is being performed correctly, that it meets the projected timeline and that it complies with Rainbow Restoration standards

How to be Successful as a Restoration Technician Lead:

Your success as a Restoration Technician lead is entirely within your control.

We won’t sugarcoat it; this can be a tough job. You’ll often work in attics, basements, crawl spaces, and other rooms in a home that are contaminated due to fire flood, or other damage. You can’t be afraid to get dirty.

You’ll be a great fit to grow in this role if:

You know how to provide exceptional customer service. You show empathy for the customer, you are friendly, and you are always professional in both your appearance and your attitude.

You have great attention to detail. This is key to ensuring that the detailed documentation of a loss is accurate and complete. Using the latest systems and technology ensures that we do projects right the first time every time.

You are a team player. As part of a team passionate about helping others, you must be dedicated to excellence and ready to step up and help, no matter what.

You are positive and have a resilient attitude. You find excitement in the unknown and are eager to show up on time to do what it takes to get the job done.

You are comfortable using hand and power tools. You’ll be working with the best equipment during demolition projects to ensure properties are restored.

Job Requirements for the Restoration Technician Lead:

• High School Diploma, G.E.D., or equivalent
• Minimum 3 years of work experience in water damage restoration
• Commitment to working in a team environment, with established team-building abilities
• Ability to work safely in a construction environment
• Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines
• Able to effectively communicate both verbally and in writing.
• IICRC Certifications are a plus!
• Must have a valid driver’s license.
• Must be able to lift 50 pounds unassisted.
• Must be able to walk/stand for long periods, climb ladders, and work in tight spaces.
• Must be able to wear respiratory equipment and PPE.
• Must be available to work after hours, and on rotation for emergency calls.

The pay range for this position is $22.00 - $27.00 per hour, depending on experience and certifications, with on-call bonus and overtime available.

Schedule:

• 8-hour shift
• On call
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

If you’re ready for a rewarding and exciting career, apply now and join the Rainbow Restoration team!

APPLY TODAY!