RESTORATION TECHNICIAN (Fort Wayne, IN)

Ciocca; Fort Wayne, Northern (IN, KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Ciocca in Fort Wayne, IN seeks a dependable Restoration Technician to join our team. This full-time role runs Monday–Friday days with an on-call emergency rotation, responding to water, fire, mold, and other restoration projects while delivering high-quality service to customers.

The ideal candidate has customer-service experience, familiarity with restoration processes, and a valid driver's license. Must be able to lift up to 50 pounds and work safely on various sites.

Qualifications

• Past experience in restoration or construction preferred.
• Strong organizational and time management skills.
• Excellent communication and customer service abilities.
• Ability to work independently and follow safety procedures.

Responsibilities

• Respond promptly to restoration projects and emergency service calls.
• Perform water mitigation, drying, cleaning, and repair services.
• Complete restoration work while following quality and safety standards.
• Operate and maintain restoration equipment and cleaning tools.
• Maintain communication with customers, supervisors, and management.
• Participate in after-hours, nights, and weekend emergency rotation.

Skills

Time management

Customer service

Independent work

Safety procedures

Job description

Maintain the highest standards in integrity focusing directly on our customer's needs, be passionate about our business and maintain an immediate sense of urgency to our customers.
Restoration Technician

Full-Time | Monday-Friday Days | On-Call Emergency Rotation

Pay: $20-$25/hour (Based on Experience)

Position Overview

We are seeking a dependable and experienced Restoration Technician to join our team. Under the direction of the Restoration Manager, this position responds to water, fire, mold, and other restoration projects while providing high-quality service to customers. The ideal candidate is detail-oriented, customer-focused, and able to work independently in a fast-paced environment.

Essential Responsibilities

• Respond promptly to restoration projects and emergency service calls
• Perform water mitigation, drying, cleaning, and repair services
• Complete restoration work while following company quality and safety standards
• Operate and maintain restoration and cleaning equipment
• Perform air duct cleaning, carpet cleaning, upholstery cleaning, and window cleaning as needed
• Assess job sites, identify issues, and recommend solutions
• Maintain communication with customers, supervisors, and management
• Prioritize daily assignments and manage workload effectively
• Complete all required job documentation and paperwork accurately
• Participate in after-hours, nights, and weekend emergency service rotation

Required Knowledge, Skills & Abilities

• Strong organization and time management skills
• Excellent communication and customer service skills
• Ability to prioritize multiple tasks and meet deadlines
• Ability to work independently and make sound decisions
• Ability to follow company policies and safety procedures
• Comfortable working on ladders, in confined spaces, and at various job sites
• Ability to perform measurements and basic calculations
• Knowledge of water damage, fire restoration, cleaning products, and drying equipment preferred

Qualifications

• Valid driver’s license required
• Acceptable criminal background check
• Acceptable drug screen
• Minimum 2 years customer service experience
• Minimum 2 years restoration industry experience preferred
• General construction knowledge is a plus
• Certifications preferred:
  • Water Damage Restoration Technician (WRT)
  • Applied Structural Drying Technician (ASD)
  • Applied Microbial Remediation Technician (AMRT)

Physical Requirements

• Ability to walk, stand, bend, kneel, climb, and lift frequently
• Ability to lift up to 50 pounds regularly and up to 100 pounds occasionally
• Comfortable working in changing weather conditions
• Ability to work around cleaning chemicals and restoration materials
• Comfortable working in confined spaces and at heights
• Must be available for extended hours when emergency situations require

Why Join Our Team?

• Competitive pay based on experience
• Full-time Monday-Friday schedule
• Opportunity for overtime through emergency service rotation
• Work with a team dedicated to quality restoration services

Quality Work, Responsive Service, and a Commitment to People.

This is a full time position.