Restoration Technician

SERVPRO of Portland; Gorham (ME); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in restoration services is looking for a SERVPRO Restoration Technician. This role involves responding to service calls, executing production tasks while ensuring customer satisfaction, and maintaining safe, clean work environments. Candidates should have strong communication skills and a commitment to teamwork and safety.

Benefits

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Qualifications

• Participate in training regularly to gain certifications.
• Follow safety protocols and use PPE appropriately.
• Maintain clean and organized workspaces and equipment.

Responsibilities

• Respond to service calls and perform tasks according to SERVPRO guidelines.
• Support Crew Chief and production team while ensuring customer satisfaction.
• Maintain cleanliness and organization of vehicles and equipment.

Skills

Customer Satisfaction

Effective Communication

Teamwork

Time Management

Attention to Detail

Education

IICRC Certifications (pursuable)

Tools

Personal Protective Equipment (PPE)

Cleaning Equipment

Job description

Benefits:

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

SERVPRO Restoration Technician

Primary Role:

Respond to service calls as needed and perform assigned production tasks in accordance with SERVPRO guidelines. Support the Crew Chief and production team, while maintaining clean and organized vehicles, equipment, and facilities. Ensure all customer needs are met and jobs are completed to SERVPRO standards.

Key Responsibilities & Expectations

1. Executive – Customer Satisfaction

Notify Crew Chief of any customer needs or concerns.

Communicate effectively to ensure customer satisfaction.

Report any service complaints promptly.

1. Production – Jobsite Execution & Support

a. Emergency Response

Adhere to 1-4-8 job response protocols.

Be available for emergency service responses.

b. Production Tasks

Follow SERVPRO guidelines and Crew Chief instructions.

Inventory and load equipment and supplies before jobs.

Set up staging areas and equipment at job sites.

Prepare job site rooms for cleaning.

Assist Crew Chief and team with tasks as needed.

Perform thorough cleanup at end of day or job.

c. Clean & Respectful Jobsite

Leave job sites clean and orderly.

Show respect for customer property.

d. Uniform & Professionalism

Follow SERVPRO uniform policy.

e. Training & Development

Participate in training regularly.

Complete ECTP and pursue IICRC certifications.

Read MSDS and equipment manuals for safety and usage.

Learn to properly operate all tools and equipment.

1. Human Resources – Communication

Ensure clear, two-way communication with team members.

Communicate honestly, timely, and respectfully to support team effectiveness.

1. Production – Maintenance & Equipment Care

a. Vehicle & Equipment

Keep vehicles and equipment clean and organized.

Disinfect and inspect equipment regularly.

Complete vehicle/equipment maintenance checklists as assigned.

b. Facilities

Help maintain cleanliness of warehouse, office, and grounds.

1. Executive – Safety & Risk Management

Attend safety training sessions.

Follow SERVPRO safety policies at job sites, in the office, and in transit.

Use all equipment and PPE properly.

Maintain clean and safe workspaces.

Report injuries or hazards immediately.

Follow SERVPRO crew rules at all times.

1. Additional Duties

Take ownership of your role and responsibilities.

Look for ways to improve efficiency.

Complete additional tasks as assigned by management.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.