RESTORATION SUPERVISOR / CREW CHIEF

Servpro; Raleigh (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading restoration company is seeking a Supervisor / Crew Chief to manage restoration projects. The ideal candidate will lead a team, ensure high-quality service, and communicate effectively with customers. This role offers competitive pay and opportunities for growth in a supportive environment.

Benefits

Competitive pay based on experience

Opportunities for bonuses and career advancement

Paid training and certifications

Company-provided tools, equipment, and uniforms

Qualifications

• 2+ years of experience in restoration or mitigation preferred.
• IICRC certifications (WRT, ASD, FSRT, AMRT) required.

Responsibilities

• Lead and oversee restoration projects efficiently and professionally.
• Supervise and train technicians on restoration procedures and safety.
• Communicate with customers and ensure compliance with industry standards.

Skills

Problem Solving

Communication

Leadership

Education

High school diploma or equivalent

Job description

Servpro Team Bisig is a trusted leader in the restoration industry, specializing in water, fire, and mold damage restoration. We are committed to providing top-quality service and helping customers recover from disasters with efficiency and care. Our team values professionalism, teamwork, and growth opportunities.

Job Summary :

We are seeking a Supervisor / Crew Chief to lead and oversee restoration projects. In this role, you will manage mitigation and restoration jobs from start to finish, supervise technicians, and ensure high-quality service for our customers. The ideal candidate is a hands-on leader who thrives in fast-paced environments and is committed to customer satisfaction.

Responsibilities :

• Lead and oversee mitigation and restoration projects, ensuring work is completed efficiently and professionally.
• Supervise and train technicians on proper restoration procedures, safety protocols, and equipment usage.
• Assess damage and develop action plans for mitigation and restoration.
• Communicate with customers, insurance adjusters, and team members to ensure transparency and excellent service.
• Monitor job progress, adjust strategies as needed, and ensure compliance with industry standards (IICRC, OSHA).
• Maintain accurate job documentation, including moisture readings, equipment logs, and reports.
• Assist with hands-on restoration work, including water extraction, structural drying, fire cleanup, and mold remediation.
• Ensure all equipment and company vehicles are properly maintained and stocked.
• Respond to emergency calls and participate in on-call rotation.
• Promote a safe and positive work environment, enforcing company policies and safety procedures.

Qualifications :

• High school diploma or equivalent.
• 2+ years of experience in restoration, mitigation, or a related field preferred.
• Prior leadership or supervisory experience in the industry is a plus.
• IICRC certifications (WRT, ASD, FSRT, AMRT) required.
• Strong problem-solving skills and the ability to adapt to changing situations.
• Excellent communication, organizational, and leadership skills.
• Ability to lift up to 50 lbs and work in physically demanding conditions.
• Valid driver's license with a clean driving record.
• Ability to pass a background check and drug screening.
• Willingness to work flexible hours, including weekends and on-call shifts.

What We Offer :

• Competitive pay based on experience.
• Opportunities for bonuses and career advancement.
• Paid training and certifications.
• A positive, team-oriented work environment.
• Company-provided tools, equipment, and uniforms.

Compensation : $19.00 - $25.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Picture yourself here fulfilling your potential

At SERVPRO, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.