Restoration Supervisor

SERVPRO of Denton/Central Oklahoma City; Denton (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Dental insurance

Job summary

SERVPRO of Denton/Central Oklahoma City is seeking an experienced Restoration Supervisor to lead field operations in various restoration projects. In this leadership role, you will manage restoration technicians, coordinate daily schedules, and ensure high-quality workmanship while delivering an exceptional customer experience.

The ideal candidate should boast a minimum of 5 years in the restoration industry, possess strong leadership skills, and be equipped with relevant IICRC certifications. This position offers a chance for growth within a dynamic team dedicated to excellence in service.

Qualifications

• Minimum 5 years of restoration industry experience required.
• Strong communication, organizational, and leadership skills.
• Valid driver's license with a clean driving record.

Responsibilities

• Lead restoration crews on residential and commercial mitigation projects.
• Maintain customer service and proactively resolve issues.
• Train, mentor, and develop Restoration Technicians.

Skills

Leadership skills

Communication

Organizational skills

Restoration best practices

Knowledge of drying equipment

Education

5+ years of restoration industry experience

IICRC Certifications (WRT required)

Tools

Xactimate

Job description

Benefits

• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Dental insurance

Job Summary

SERVPRO is seeking an experienced Restoration Supervisor to lead field operations across water, fire, mold, storm, and specialty cleaning projects. This is a leadership position responsible for managing restoration technicians, maintaining production schedules, ensuring quality workmanship, and delivering an exceptional customer experience from start to finish.

The ideal candidate is an experienced restoration professional who thrives in a fast‑paced environment, communicates well with customers and team members, and takes ownership of projects from initial mitigation through completion.

Key Responsibilities

• Lead restoration crews on residential and commercial mitigation projects.
• Coordinate daily production schedules, manpower, equipment, and materials.
• Ensure projects are completed safely, efficiently, on schedule, and within company quality standards.
• Serve as the primary point of contact for customers throughout the restoration process.
• Maintain exceptional customer service and proactively resolve issues.
• Perform job site inspections and quality control throughout each project.
• Document detailed and accurate job files, photos, moisture readings, and daily progress.
• Communicate project updates with Project Managers, office staff, adjusters, and customers.
• Manage labor hours, equipment utilization, and consumable materials.
• Train, mentor, and develop Restoration Technicians while holding crews accountable for performance and safety.
• Enforce OSHA regulations, company safety standards, and IICRC best practices.
• Assist with emergency response after hours on an on‑call rotation as needed.
• Maintain company vehicles, equipment, and warehouse organization.

Qualifications

• Minimum 5 years of restoration industry experience required.
• Previous supervisory or crew leadership experience strongly preferred.
• Experience with water, fire, mold, and contents restoration.
• IICRC Certifications (WRT required; ASD, AMRT, FSRT, or other certifications are a plus).
• Knowledge of drying equipment, moisture mapping, and restoration best practices.
• Ability to read scopes of work and execute projects efficiently.
• Experience working with insurance claims is preferred.
• Familiarity with Xactimate is a plus.
• Strong communication, organizational, and leadership skills.
• Valid driver's license with a clean driving record.

Physical Requirements

• Lift 50 pounds regularly and up to 100 pounds with assistance.
• Work in crawl spaces, attics, and confined areas.
• Climb ladders and work at ceiling heights.
• Stand, walk, bend, kneel, and lift throughout the workday.
• Work in varying weather conditions and environments affected by fire, smoke, water, mold, and debris.
• Wear appropriate PPE, including respirators when required.

What We're Looking For

We’re looking for a dependable leader who sets the standard for professionalism, quality workmanship, and customer service. The ideal candidate enjoys mentoring others, solving problems in the field, and taking pride in delivering exceptional restoration results. If you're looking for an opportunity to lead a high‑performing team with room for long‑term growth, we'd like to hear from you.