Restoration Project Manager

Servpro Industries, Inc.; Portland (OR); On-site; USD 50,000 - 90,000; Full time

Job summary

Join a dynamic team as a Restoration Project Manager, where you will lead restoration projects to success while ensuring customer satisfaction. This role offers the chance to manage crews, oversee project scopes, and enhance client experiences. You will be at the forefront of operations, coordinating resources and maintaining high standards of service. With a supportive work environment and opportunities for advancement, this position is perfect for those who thrive in a fast-paced setting and are passionate about making a difference in the restoration industry. Take the next step in your career and be part of a company that values excellence and teamwork.

Benefits

401(k) matching

Bonus based on performance

Company car

Company parties

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• 1+ year of management experience and 3+ years in the industry required.
• IICRC certification preferred for this role.

Responsibilities

• Oversee restoration projects and manage assigned crews for operational excellence.
• Ensure accurate project scoping and prepare estimates.

Skills

Project Management

Customer Service

Team Leadership

Negotiation

Estimation

Communication

Education

High School Diploma/GED

Associate Degree

Bachelor's Degree

Tools

Proprietary Software

Computer Hardware

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Job Title: Restoration Project Manager

SERVPRO of Southwest Portland is hiring a Restoration Project Manager!

As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.

Key Responsibilities:

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses including equipment, vehicles, and other material assets

Additional Responsibilities:

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Participate in recruiting, hiring, and training restoration teammates

Position Requirements:

• Valid driver’s license
• High school diploma/GED; Associate degree or Bachelor’s degree preferred
• At least 1 year of management and/or supervisory experience
• At least 3 years of industry experience
• IICRC certification a preferred

Skills/Physical Demands/Competencies:

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law