Restoration Project Director

ServiceMaster Clean of Fraser Valley; Bluffdale (UT); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Profit sharing

Company car

Competitive salary

Job summary

PuroClean of Bluffdale is seeking an experienced Restoration Project Director to oversee property damage restoration projects from post-mitigation through full reconstruction completion. This role is fully remote aside from a weekly in-person production meeting and reports to the Operations Manager.

The ideal candidate will own operational and financial outcomes, lead field teams and subcontractors, and ensure clear homeowner communication, accurate documentation, and disciplined budget control

Qualifications

• Experience overseeing mitigation through full reconstruction
• Ability to manage budgets, timelines, and subcontractors
• Excellent homeowner communication and documentation skills
• Proactive, organized leader in a fast-paced environment

Responsibilities

• Mitigation Oversight & Documentation: manage homeowner introductions within 24 hours, set expectations, approve scope changes, ensure documentation and photos are complete, coordinate with Estimator for accurate estimates.
• Reconstruction Conversion & Client Alignment: confirm homeowner intent, explain scope and timeline, maintain proactive communication through submissions and approvals, manage deductible and payment expectations.
• Reconstruction Project Execution: create work orders, allocate to subs, schedule trades, monitor timelines, ensure quality control and margins, approve invoices, handle change orders and permits.
• Financial Management & Collections: track costs vs. estimates, collect deposits and progress payments, coordinate depreciation, secure final payment and close balances.
• Closeout & Carrier Communication: send final photos and CoC to adjusters, confirm documentation and supplements, close files after payment.

Skills

Operational oversight

Financial accountability

Leadership

Communication

Insurance literacy

Job description

Benefits:

• Free uniforms
• Paid time off
• Profit sharing
• Company car
• Competitive salary

PuroClean of Bluffdale — The Paramedics of Property Damage — is seeking an experienced Restoration Project Director to oversee property damage restoration projects from post‑mitigation transition through full reconstruction completion. This role is ideal for a disciplined, detail‑oriented leader who thrives in a fast‑paced environment and takes ownership of operational and financial outcomes.

About the Role

The Restoration Project Director serves as the operational and financial owner of each file once emergency services are complete. This position ensures clear homeowner communication, accurate documentation flow, disciplined budget control, and efficient reconstruction execution. The ideal candidate is proactive, organized, and confident in leading both field teams and subcontractors. The position is fully remote aside from a weekly in-person production meeting.

Key Responsibilities

Mitigation Oversight & Documentation Control

• Conduct homeowner introduction call within 24 hours of mitigation start
• Set expectations for insurance, documentation, and timelines
• Serve as approval authority for scope deviations, category changes, equipment adjustments, demolition, and escalated field decisions
• Ensure mitigation scope matches the loss and documentation is complete
• Review and approve photos, moisture logs, daily notes, sketches, and scope clarity
• Submit organized documentation to the Estimator and review completed estimates for accuracy

Reconstruction Conversion & Client Alignment

• Confirm homeowner intent to proceed with reconstruction
• Explain reconstruction scope, timeline, and expectations
• Maintain proactive communication during estimate submission, review, approval, and supplement stages
• Manage expectations regarding deductible, depreciation, and payment structure

Reconstruction Project Execution

• Create detailed work orders and build/manage reconstruction budgets
• Assign work to subcontractors and schedule trades in proper sequence
• Manage timelines, prevent delays, and conduct quality control inspections
• Maintain margin targets and approve subcontractor invoices
• Process change orders and ensure permits are obtained when required

Financial Management & Collections

• Track committed costs vs. approved estimates
• Collect deposits, manage progress payments, and coordinate depreciation
• Secure final payment and ensure no job closes with an outstanding balance

Closeout & Carrier Communication

• Send final photos and Certificate of Completion to adjusters
• Confirm documentation completeness and supplement resolution
• Close files internally once payment is received

Key Performance Indicators

• Gross Profit Margin %
• Cycle Time (Mitigation → Reconstruction completion)
• Budget Variance
• Supplement Capture Rate
• Client Satisfaction
• Documentation Accuracy
• Final Balance Collection Time

Core Competencies

• Operational Oversight
• Financial Accountability
• Structured Communication
• Leadership & Field Authority
• Insurance Literacy
• Timeline Discipline
• Detail Orientation

Reporting Structure

Reports to: Operations Manager Works closely with: Lead Mitigation Technicians, Estimator, Coordinator, Subcontractors, Accounting

Who Succeeds in This Role

A successful Project Director:

• Thinks like an owner
• Protects margin aggressively
• Communicates proactively
• Maintains oversight of all field decisions
• Moves files forward daily
• Closes jobs cleanly and completely