Restoration Office Specialist

Servpro Industries, LLC; Old Hickory (TN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Profit sharing

Paid time-off

Paid holidays

Parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Personal and professional development

Job summary

SERVPRO Industries, LLC is seeking a Restoration Office Specialist within Strategic Operations. This role focuses on outlining and organizing content, coordinating job files, handling billing, audits, and collections, and supporting franchise office operations.

You will collaborate with Restoration Specialists and HQ teams to align field and office processes across the job lifecycle, develop job aids and forms, and communicate results through virtual meetings and presentations.

Qualifications

• 2 years office, job file coordination, billing, estimating, or administrative experience required; experience in the restoration or construction industry preferred.
• Excellent written and oral communication skills, especially in conveying technical concepts to a non-technical audience. Comfortable being on camera and presenting information during virtual meetings/webinars, as well as pre-recorded sessions.
• Intermediate knowledge of Microsoft Office; fluent in Microsoft Word, Excel, and PowerPoint.
• Ability to read, write, and speak to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
• Adaptable and able to continually learn and grow.
• Collaborate with others and work effectively in a team environment, complete assigned work with a high level of accuracy
• Intermediate problem-solving abilities.
• Advanced attention to detail

Responsibilities

• Conduct market and process research to identify office and administrative best practices and efficiency opportunities.
• Outline and organize content, communicating office processes to franchise staff and HQ teams.
• Troubleshoot and propose solutions for office process issues to improve service delivery.
• Develop and maintain resources (job aids, checklists, forms) for consistent franchise execution.
• Partner with Restoration Specialists to align field and office processes across the job lifecycle (lead intake, scheduling, billing, audit, closeout).
• Lead communications to franchise office staff and HQ teammates.

Skills

Office coordination

Billing

Estimating

Administrative experience

Education

Bachelor’s degree in business administration or related field

Tools

Microsoft Office

Job description

What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Restoration Office Specialist within Strategic Operations is responsible for conducting research, outlining and organizing content, troubleshooting, writing, and creating the best office and administrative resources in the restoration industry. This position focuses on the office and administrative side of the job lifecycle — including job file coordination, billing, audit, and collections — and reports to the Director, Restoration.

You will

• Conduct research to identify market demands, standards, best practices, trends, and current franchise office and administrative performance (e.g., job file management, billing, audit, and collections).
• Outline and organize content, helping successfully compile and communicate office and administrative processes to non-technical stakeholders, including franchise Job File Coordinators and office teams.
• Troubleshoot and propose solutions for complex office and administrative process issues, enabling service improvement across franchise office operations.
• Develop and maintain resources (i.e., job aids, checklists, and forms) which are comprehensive and enable quality and reliable franchise execution of office and administrative restoration processes.
• Partner with Restoration Specialists and other Strategic Operations teammates to ensure alignment between field and office processes throughout the job lifecycle (lead intake, scheduling, file review, estimating, billing, audit, and closeout).
• Spearhead communications to the franchise office staff and other headquarters teammates.

You have

• 2 years office, job file coordination, billing, estimating, or administrative experience required; experience in the restoration or construction industry preferred.
• Excellent written and oral communication skills, especially in conveying technical concepts to a non-technical audience. Comfortable being on camera and presenting information during virtual meetings/webinars, as well as pre-recorded sessions.
• Intermediate knowledge of Microsoft Office; fluent in Microsoft Word, Excel, and PowerPoint.
• Ability to read, write, and speak to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
• Adaptable and able to continually learn and grow.
• Collaborate with others and work effectively in a team environment, complete assigned work with a high level of accuracy
• Intermediate problem-solving abilities.
• Advanced attention to detail

Education

Bachelor’s degree in business administration, project management, construction management, or a related field; or comparable experience

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.