Restoration Office Specialist

Servpro Industries, LLC; Castalian Springs (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Profit sharing

Paid time off

Parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Professional development

Job summary

SERVPRO Industries, LLC is seeking an Restoration Office Specialist in the Strategic Operations group. The role focuses on the office and administrative side of the job lifecycle—coordinating files, billing, audits, and collections—reporting to the Director, Restoration.

You will research market demands, outline processes, and develop job aids and forms to ensure consistent franchise execution from lead intake to closeout. Collaboration with field staff is essential.

Qualifications

• Two years of office, job file coordination, billing, estimating, or administrative experience.
• Excellent written and oral communication skills.
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Able to read/write/speak to communicate with staff and customers clearly.
• Adaptable and eager to learn.
• Team player with high attention to detail.

Responsibilities

• Conduct research to identify market demands, standards, and best practices in franchise offices.
• Outline and organize content for office and administrative processes for non-technical stakeholders.
• Troubleshoot and propose solutions to improve franchise office operations.
• Develop and maintain resources (job aids, checklists, forms) for reliable franchise execution.
• Coordinate with Restoration Specialists and Strategic Operations to align field and office processes across the job lifecycle.
• Lead communications to franchise office staff and headquarters teams.

Skills

Office coordination

Billing

Estimating

Administrative experience

Communication

Teamwork

Problem-solving

Education

Bachelor’s degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Restoration Office Specialist within Strategic Operations is responsible for conducting research, outlining and organizing content, troubleshooting, writing, and creating the best office and administrative resources in the restoration industry. This position focuses on the office and administrative side of the job lifecycle — including job file coordination, billing, audit, and collections — and reports to the Director, Restoration.

You will

• Conduct research to identify market demands, standards, best practices, trends, and current franchise office and administrative performance (e.g., job file management, billing, audit, and collections).
• Outline and organize content, helping successfully compile and communicate office and administrative processes to non-technical stakeholders, including franchise Job File Coordinators and office teams.
• Troubleshoot and propose solutions for complex office and administrative process issues, enabling service improvement across franchise office operations.
• Develop and maintain resources (i.e., job aids, checklists, and forms) which are comprehensive and enable quality and reliable franchise execution of office and administrative restoration processes.
• Partner with Restoration Specialists and other Strategic Operations teammates to ensure alignment between field and office processes throughout the job lifecycle (lead intake, scheduling, file review, estimating, billing, audit, and closeout).
• Spearhead communications to the franchise office staff and other headquarters teammates.

You have

• 2 years office, job file coordination, billing, estimating, or administrative experience required; experience in the restoration or construction industry preferred.
• Excellent written and oral communication skills, especially in conveying technical concepts to a non-technical audience. Comfortable being on camera and presenting information during virtual meetings/webinars, as well as pre-recorded sessions.
• Intermediate knowledge of Microsoft Office; fluent in Microsoft Word, Excel, and PowerPoint.
• Ability to read, write, and speak to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
• Adaptable and able to continually learn and grow.
• Collaborate with others and work effectively in a team environment, complete assigned work with a high level of accuracy
• Intermediate problem-solving abilities.
• Advanced attention to detail

Education

Bachelor’s degree in business administration, project management, construction management, or a related field; or comparable experience

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.