Restoration Manager

IICRC; Harrisburg (AL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) + matching

Paid time off

Training & Development

Vision insurance

Dental insurance

Bonus based on performance

Competitive salary

Free uniforms

Opportunity for advancement

Job summary

SERVPRO Team Wall is seeking a Restoration Manager to lead restoration projects, supervise staff, and drive efficiency. You will coordinate estimations, staffing, and client communications while aiming to maximize profit and deliver top-tier service.

The role requires strong organizational skills, the ability to manage multiple priorities, and a proactive approach to coaching and development. Travel to jobs locally and out of state may be required.

Qualifications

• High school diploma or GED required.
• IICRC certifications preferred.
• Able to lift 50–100 pounds regularly.
• Willingness to travel locally and out of state.

Responsibilities

• Lead restoration projects, train Supervisors, ensure accountability.
• Coordinate staffing with the Intake Coordinator.
• Monitor progress with customers, adjusters, and vendors; maximize gross profit.
• Ensure accurate and timely job file updates and documentation.
• Use dashboards to track job status and timeliness.
• Identify potential reconstruction opportunities on day one of mitigation.
• Lead daily and weekly meetings to review progress and needs.

Skills

Communication

Math skills

Physical ability

Travel willingness

Background check clearance

Education

High school diploma/GED

IICRC certifications preferred

Job description

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance

SERVPRO's former Franchise of the Year, Team Wall is looking for our next great hero!

Feel free to check us out: https://www.instagram.com/servproteamwall/?hl=en

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our franchise as a new Restoration Manager. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”.

Our franchise is looking for someone who thrives in fast-paced, challenging situations, communicates effectively, and enjoys leading, coaching, and developing others. The ideal candidate is highly organized, capable of managing multiple priorities, and committed to delivering exceptional results. If you're self-motivated, dependable, and passionate about exceeding expectations, you'll fit right in. Are you ready to make a real impact and be the hero our team needs?

As a valued SERVPRO® Franchise employee you will receive a competitive pay rate, with opportunity to learn and grow.

Responsibilities

Daily Tasks

• Restoration Expertise: Stay updated on mitigation best practices (water, fire, contents, etc.). Train and mentor Restoration Supervisors, and ensure their accountability.
• Estimating: Conduct estimate appointments for non-emergency jobs.
• Project Setup: Review job scopes with Restoration Supervisors and coordinate staffing with the Intake Coordinator.
• Job Oversight: Monitor progress through daily updates, site visits, and regular communication with customers, adjustors, and vendors. Resolve issues, optimize labor and equipment use, and maximize gross profit.
• Documentation: Ensure accurate and timely job file updates, coach Supervisors on documentation, and review audit emails.
• Dashboard Monitoring: Use custom dashboards to track job status, address issues, and maintain timeliness.
• Reconstruction Opportunities: Identify potential reconstruction jobs during the first day of mitigation services.
• Daily Meetings: Discuss job progress, timelines, and documentation needs in Work-In-Process meetings.
• Organization & Technology: Stay organized, follow standard operating processes, and master necessary applications.

Weekly/Bi-Weekly Tasks

• Scorecard Review: Monitor Mitigation Operations Scorecard to track performance metrics (documentation, process compliance, customer service).
• One-on-One Meetings: Conduct bi-weekly meetings with Supervisors and direct leaders for coaching, updates, and troubleshooting.
• Team Meetings: Attend and actively participate in bi-weekly team discussions.

As Needed

• Coverage: Step in to cover for peers when required.
• Storm Work: MUST be available to travel to perform job functions outside of SERVPRO Team Wall service area
• Additional Tasks: Complete assignments from management and participate in special projects.
• Training: Lead employee training, track skill development, and attend professional development sessions.
• Performance Reviews: Conduct mid-year and annual performance reviews for direct reports

Requirements

• Effective written and oral communication
• Intermediate math skills
• Experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawls spaces, attics)
• Ability to sit/stand/walk for prolonged periods of time
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals
• Ability to travel locally and out of state when necessary
• Ability to successfully complete a background check subject to applicable law

Salary

• Competitive base pay with eligibility for bonus

Company Benefits

• 401k +matching
• Medical/Dental/Vision
• Generous PTO policy
• Training & Development

Compensation: $70,000.00 - $90,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.