Restoration Estimator - Water, Fire, and Mold Remediation

Neighborly Company and its affiliates; Chapin (SC); On-site; USD 55,000 - 85,000; Full time

Job summary

Rainbow Restoration seeks a detail-oriented Desk Estimator to support restoration operations from its Chapin, SC office. This role focuses on timely, accurate estimates, audits, and project support within an in-office environment.

Responsibilities include creating estimates with leading platforms and ensuring documentation quality. The ideal candidate has restoration industry experience, strong attention to detail, and the ability to coordinate with operations teams and customers.

Qualifications

• Experience with large-loss restoration estimating from start to finish.
• Knowledge of water, fire, and mold restoration estimating.
• Restoration industry experience required.
• Experience writing and auditing large and complex restoration estimates.
• Valid driver’s license and ability to pass background check and drug screen.

Responsibilities

• Prepare timely, accurate, and profitable estimates for restoration projects.
• Audit large‑loss estimates for accuracy and profitability.
• Develop detailed material and equipment lists for projects.
• Support operations teams to align estimates with project scope and documentation.
• Collaborate with project managers and field personnel on estimate accuracy and scope.
• Maintain documentation and communicate updates to leadership and stakeholders.

Skills

Customer service

Attention to detail

Communication

Project coordination

Tools

Xactimate

MICA

Symbility

Alacrity

T&M billing

Job description

Position Summary

We are seeking a detail-oriented and motivated Desk Estimator to support restoration operations through accurate estimating, estimate auditing, and project support. This role is responsible for preparing timely and profitable estimates for restoration projects while ensuring estimates are properly documented and communicated throughout the project lifecycle.

The ideal candidate is self-driven, enthusiastic, and motivated to make a quality difference within our territories while thriving in a fast-paced restoration environment.

This is a fully in-office position based in Chapin, SC. The Desk Estimator role does not conduct on-site inspections or complete field scoping, as all estimating responsibilities are performed within the office environment.

Key Responsibilities

Estimating

• Prepare timely, accurate, and profitable job estimates for restoration projects.
• Create estimates using Xactimate, MICA, Fire N Ice, Symbility, and related estimating platforms.
• Review and audit large-loss estimates for accuracy, completeness, and profitability.
• Develop detailed material and equipment lists needed for projects.
• Assist operations teams by ensuring estimates align with project scope and documentation requirements.
• Support overflow estimating needs during peak periods as needed.

Project Support & Communication

• Maintain reports and communicate pertinent updates, issues, or challenges to the VP of Operations.
• Collaborate with project managers, field personnel, and operations teams regarding estimate accuracy and project scope.
• Assist with documentation updates and project-related administrative tasks as assigned.
• Communicate professionally with internal teams, customers, and insurance representatives when needed.

Compliance, Quality & Performance

• Ensure estimates are properly documented and comply with company standards and carrier expectations.
• Maintain attention to detail while managing multiple priorities and deadlines.
• Support continuous improvement efforts related to estimating accuracy and workflow efficiency.

Required Skills & Qualifications

• Positive attitude with strong empathy and customer service skills.
• Experience with Xactimate required.
• Experience with MICA, Symbility, Alacrity, and T&M billing preferred.
• Large-loss estimating experience from start to finish preferred.
• Experience writing and auditing large and complex restoration estimates.
• Knowledge of water, fire, and mold restoration estimating.
• Restoration industry experience required.
• Strong attention to detail and organizational skills.
• Computer proficiency including business software and spreadsheet applications.
• Ability to sit for extended periods of time.
• Valid driver’s license with a safe driving record.
• Ability to successfully pass a drug screen and background check.

Preferred Qualifications

• Experience with insurance carrier or TPA estimating workflows.
• Previous experience supporting multiple territories or branches.
• Strong understanding of restoration operations and estimating best practices.

Why Join Us?

At Rainbow Restoration, we pride ourselves on creating a team-oriented environment where employees can grow professionally while making a meaningful impact in the communities we serve. Every day brings new challenges, opportunities, and the chance to help customers through some of their toughest moments.

Rainbow Restoration provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rainbow Restoration complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Rainbow Restoration expresses prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.