Restoration Crew Supervisor

SERVPRO Team Cowell; Menomonee Falls (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Health, Dental, and Vision Insurance

401(k) matching

Training & development

Paid time off

Free uniforms

Career growth opportunities

Company events

Job summary

Servpro of Milwaukee North seeks a Restoration Crew Supervisor to coordinate restoration projects, supervise technicians, and ensure safety and quality on site. You will manage materials, document job progress, and maintain strong client relationships throughout jobs.

Ideal candidates have a high school diploma or GED, and 1+ year experience in cleaning/restoration; IICRC certification is a plus. This role includes hands-on leadership and a path for career growth within the SERVPRO network.

Qualifications

• Valid driver's license required.
• 1+ year experience in cleaning, restoration, or construction.
• IICRC certification is a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction.
• Supervise restoration technicians and communicate expectations.
• Document a detailed job file to support services provided.
• Manage labor and consumables on assigned projects.
• Communicate progress and issues to project manager and office.

Skills

Team supervision

Quality control

Communication

Customer service

Education

High school diploma/GED

IICRC certification

Job description

Benefits

• Competitive salary


• Health insurance


• Opportunity for advancement


• 401(k) matching


• Training & development

Servpro of Milwaukee North is hiring a Restoration Crew Supervisor!

Benefits

Servpro of Milwaukee North offers:

• Competitive compensation


• Superior benefits


• Career growth opportunities


• Professional training and development


• Paid time off


• Free uniforms


• 401(k) matching


• Health, Dental, and Vision Insurance


• Company parties

As the front-line representative of the SERVPRO brand, the Restoration Crew Supervisor demonstrates the company’s Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control


• Manage the customer and client experience and overall customer satisfaction tracked with online reviews


• Communicate clear expectations to restoration technicians and supervise their activities


• Document a detailed and accurate job file to support the services provided


• Manage labor and consumable item usage on assigned projects


• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety


• Manage assets by protecting and using equipment and materials properly


• Coach and train restoration technicians

Position Requirements

• Valid driver’s license


• High school diploma/GED (preferred)


• At least 1 year of experience in cleaning, restoration, or construction


• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance


• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)


• Ability to repetitively push/pull/lift/carry objects


• Ability to work with/around cleaning agents

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.