Restoration Crew Chief / Project Manager

SERVPRO of Miami Beach; Miami Beach (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking Restoration Project Managers to lead and oversee restoration projects. This role involves coordinating production processes, ensuring quality control, and managing customer satisfaction. You will supervise a team of restoration technicians, communicate project expectations clearly, and maintain detailed documentation. The company offers competitive commission-based compensation, opportunities for career progression, and professional development with paid certification. If you're passionate about restoration and customer service, this is your chance to thrive in a dynamic environment!

Benefits

Company car

Competitive salary

Opportunity for advancement

Paid certification for professional development

Qualifications

• 1+ year experience in cleaning, restoration, or construction preferred.
• Valid driver's license required; IICRC certification a plus.

Responsibilities

• Coordinate production processes and ensure quality control.
• Manage customer satisfaction and document job files accurately.
• Supervise restoration technicians and communicate project progress.

Skills

Customer service management

Communication

Team supervision

Quality control

Problem-solving

Education

High school diploma/GED

Tools

Work Center 2.0

Job description

Benefits:

• Company car
• Competitive salary
• Opportunity for advancement

SERVPRO of Miami Beach, Pinecrest and East Kendall is hiring Restoration Project Managers!

Benefits

SERVPRO of Miami Beach, Pinecrest and East Kendall offers:

• Competitive commission-based compensation.
• Company Vehicle
• Career progression
• Professional development, we offer paid certification.

And more!

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues
• Manage data using Work Center 2.0

Additional Responsibilities:

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians
• Upload project data on franchise cloud

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required
• Strong knowledge of Work Center 2.0
• Able to comply with the franchise guidelines
• Preferable bilingual, English is mandatory.

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law

Each SERVPRO Franchise is Independently Owned and Operated.