Restoration Crew Chief

SERVPRO Team Miller; Fort Wayne, Indianapolis, Detroit (IN, IN, MI); On-site; USD 30,000 - 50,000; Full time

Job summary

Join the leading SERVPRO team in the country as a Restoration Crew Chief, making a real difference in people's lives by helping with fire and water damage restoration. As part of a supportive family-oriented environment, you'll receive competitive pay, training, and excellent benefits while managing restoration crews and ensuring exceptional customer experiences.

Benefits

401K Matching

Company Paid Life Insurance

Paid Time Off

Paid Holidays

Employee Referral Program

Customer Service Recognition Program

Qualifications

• Previous experience in cleaning or restoration preferred.
• Must be able to travel locally and out of state as necessary.
• Ability to successfully complete a background check is required.

Responsibilities

• Coordinate and perform restoration processes, ensuring quality control.
• Manage customer experience and project satisfaction.
• Coach and train restoration technicians.

Skills

Effective oral communication

Cleaning/restoration experience

Education

High school diploma/GED

Job description

UP TO $2,500 BONUS FOR IICRC CERTIFIED TECHNICIANS*

SERVPRO Team Milleris the leading SERVPRO team in the country - we were named Franchise of the Year in 2020 and have regularly rated in the top 5 out of 2000+ teams across the country. With 24 territories across Michigan and Indiana, we service all of Metro Detroit, Saginaw/Midland Counties, Fort Wayne, and Indianapolis. Family owned and operated by the Miller Family, when you join our team you are joining our family. We are incredibly team oriented and strive to be the best of the best - we grow from within and we prioritize training and certifications for our teammates.

Do you love helping people through difficult situations?
Then don’t miss your chance to join our team as a Restoration Crew Chief. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our team is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? ThenYOUmay be our perfectHERO!

As a valued SERVPRO employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description

This position is a part of our Restoration / Water Mitigation Team, you are the first responders onsite for water damage claims and you are responsible for beginning the claim process, determining the scope of work, performing demo as needed, daily monitoring and diary notes, and job closeout/customer satisfaction survey. Working in crews of two - technician and crew chief, you respond to service calls as needed and perform services as assigned, following SERVPRO production guidelines.

The Restoration Crew Chief assigns, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO brand, the Restoration Crew Chief demonstrates to customers and clients the company’s Here to Help commitment.

Responsibilities

• Coordinate, oversee, and perform restoration processes as scheduled and ensure quality control
• Manage the customer and client experience and overall project satisfaction Communicate clear expectations to restoration technicians and supervise their activities
• Thoroughly document restoration projects support the services provided
• Manage labor, equipment, and supply usage on assigned projects
• Communicate progress, problems, and important updates with internal team members.
• Verify all safety protocols are established and followed for workplace safety
• Perform daily, weekly, and monthly vehicle and equipment maintenance, as assigned.
• Coach and train restoration technicians

Qualifications

• Effective oral communication
• Experience in cleaning/restoration preferred
• High school diploma/GED
• Ability to travel locally and out of state as necessary
• Ability to successfully complete a background check subject to applicable law

Physical & Work Environment Requirements

• Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
• Exposure to chemicals
• Walking and standing for long periods of time, driving, sitting, climbing,
• Ability to climb ladders and work at ceiling heights
• Ability to work in tight spaces (e.g., crawls spaces under buildings)
• Repetitive pushing/pulling/lifting/carrying objects

Benefits Offered

• 401K Matching
• Company Paid Life Insurance
• Paid Time Off
• Paid Holidays
• Employee Referral Program
• Customer Service Recognition Program

Supplemental Pay Type
*Signing bonus for Active Certified IICRC Technicians

To qualify for the hiring bonus, the applicant must showcase active IICRC certifications. Subject to verification and bonus agreement upon hiring. Pay rate posted with job assumes applicant is IICRC certified and experienced in restoration. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise.