Restaurants General Manager

Extell; Park City (UT); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Dental & Vision

Job summary

Extell Hospitality Services is seeking a seasoned Restaurants General Manager to lead FOH operations for a luxury resort setting at Canopy Deer Valley. You will manage a high-performing team across the Signature Restaurant, lounges, room service, and banquets, ensuring exceptional guest service and revenue performance.

You should bring 5+ years in upscale hospitality management, 3+ years in a GM/Director-level F&B role, and strong budgeting, wine, and beverage knowledge.

Qualifications

• 5+ years of progressive management in upscale hotel/resort dining.
• 3+ years in a General Manager or Director-level F&B role overseeing multiple outlets.
• Expertise in FOH operations and high-end dining service.
• Budgeting, cost control, and revenue growth experience.
• Excellent communication and leadership skills.

Responsibilities

• Lead FOH operations for the Signature Restaurant, lounges, and banquets.
• Manage front-of-house team, including hiring, training, and scheduling.
• Oversee guest experience, service standards, and guest satisfaction metrics.
• Control labor costs and manage inventory for FOH and related outlets.
• Collaborate with the Executive Chef to align FOH and BOH operations.
• Ensure compliance with health, safety, and liquor laws and maintain cleanliness.

Skills

Leadership

Budget management

P&L management

Communication

Wine knowledge

Cocktails

Tools

Micros

Aloha

OpenTable

Resy

Microsoft Office

Job description

Extell Hospitality Services

Extell Hospitality Services is a dynamic extension of Extell Development Company, blending expertise in asset management, hotel and food & beverage operations with fiscal precision and innovative marketing. Headquartered in New York City and Deer Valley, Utah, Extell Hospitality Services is committed to elevating the art of hospitality with strategic, results-driven excellence.

Location

Perched above the Jordanelle Reservoir and just steps from the Jordanelle Express Gondola, Canopy Deer Valley is your all-season gateway to adventure. Effortless ski-in access meets vibrant dining and apres with live local music, while the rooftop lounge, game room, and year-round heated pool, jacuzzi, sauna, and plunge pool create the ultimate alpine retreat. Cozy yet dynamic, it’s mountain luxury reimagined.

Overview

The Restaurants General Manager is responsible for leading the Front of House (FOH) operations for the comprehensive suite of food and beverage outlets at Canopy Deer Valley. This pivotal leadership role will oversee the day-to-day guest experience and financial performance across all service areas: our Signature Restaurant, Lounges, Room Service and Banquets FOH functions. The ideal candidate is a polished, hands-on leader with a strong background in upscale resort or luxury hotel food and beverage management, who is passionate about delivering exceptional guest service in a world-class mountain destination.

Key Responsibilities

• Leadership and Team Management:
• Recruit, hire, train, schedule, and manage a high-performing FOH team, including F&B Managers, Hosts, Servers, Bartenders, Baristas, Runners, and Cashiers, fostering a culture of excellence, high-energy, and professionalism.
• Conduct daily pre-shift meetings, regular performance reviews, and ongoing training programs focused on hospitality standards, product knowledge (menu, wine, cocktails), and upselling techniques.
• Inspire and motivate the team to achieve service, revenue, and guest satisfaction goals across all outlets.
• Handle all personnel matters, ensuring compliance with labor laws and company policies.
• Operations & Service Excellence:
• Direct and oversee the flawless execution of all FOH service standards for the Signature Restaurant and Lounges ensuring a consistent and elevated guest experience.
• Develop and implement operational policies and procedures to maximize efficiency and service quality in dining, beverage, room service, and banquet service.
• Manage the guest reservation system, floor plans, and seating distribution to optimize covers and revenue potential.
• Act as the primary point of contact for high-level guest concerns, resolving issues immediately and with professionalism to ensure full guest satisfaction
• Partner with the Executive Chef and Culinary team to ensure seamless communication between FOH and BOH operations.
• Financial Performance & Administration
• Manage and control labor costs through effective scheduling and productivity management, adhering to budget guidelines.
• Manage operational expenses, including inventory for smallwares, linens, and cleaning supplies.
• Monitor daily sales, produce weekly reports, and analyze key performance indicators (KPIs) to identify areas for revenue growth and cost savings
• Ensure accurate cash handling, POS transactions, and end-of-day reporting procedures are followed by all FOH personnel.
• Contribute to the annual budgeting and financial planning process for the F&B department, working directly with the Hotel Manager and Executive Chef on budget development.
• Compliance & Quality Control
• Ensure strict compliance with all local, state, and federal health, safety, and liquor laws (including proper storage and service of alcohol).
• Maintain the highest standards of cleanliness, organization, and maintenance in all FOH areas, guest spaces, and storage areas.
• Oversee regular maintenance of equipment (POS systems, furniture, fixtures) and coordinate with the engineering department for necessary repairs.

Qualifications

• Minimum of 5+ years of progressive management experience in a high-volume, upscale hotel, resort, or fine dining establishment.
• Minimum of 3+ years in a General Manager or Director-level F&B leadership role, overseeing multiple distinct outlets (restaurant, lounge, banquets).
• Exceptional working knowledge of all FOH operations, including high-end dining service, lounge/bar operations, and banquet/catering logistics.
• Proven ability to manage budgets, control costs, and drive revenue growth.
• Advanced knowledge of wine, spirits, and craft cocktails.
• Strong proficiency with POS systems (e.g., Micros, Aloha), reservation systems (e.g., OpenTable, Resy), and Microsoft Office Suite.
• Must be able to work a flexible schedule, including nights, weekends, and holidays, particularly during peak ski season.
• Exceptional communication, interpersonal, and leadership skills.

Skills

• Proven ability to coach, mentor, and develop a large, diverse team, fostering a positive and professional work environment.
• Demonstrated skill in managing complex F&B operations across multiple service periods and distinct venues simultaneously.
• Strong analytical abilities with a focus on P&L management, labor control, inventory management, and maximizing departmental profitability.
• An unwavering commitment to delivering an ultra-premium level of guest service and cultivating strong guest relationships.
• Excellent verbal and written communication skills, with the ability to interact professionally with guests, staff, vendors, and senior leadership.
• Decisive and proactive approach to quickly resolving operational issues and guest conflicts under pressure.
• Adept at using modern POS systems, reservation management software, and inventory tracking tools.

Why Join Extell Hospitality Services?

EHS is dedicated to delivering exceptional hospitality through operational excellence and innovative strategies. This role provides an opportunity to lead a high-profile property and contribute to the success of a flagship operation in one of the world’s most dynamic environments.

Additional Considerations

• Benefits: Comprehensive health, dental, vision, 401(k) matching, and other standard perks.