Restaurant Team Member

Potbelly Sandwich Works; Peoria (IL); On-site; USD 17,000 - 21,000; Part time

Job summary

A popular sandwich shop in Peoria, IL is seeking a Restaurant Team Member to provide exceptional customer service and prepare quality food items according to standards. The ideal candidate should be friendly, work well in a fast-paced environment, and comply with health and safety regulations. This part-time position is perfect for those who enjoy engaging with customers and working as part of a team.

Qualifications

• Must be at least 16 years of age.
• Must be friendly and customer service-oriented.
• Ability to comprehend and communicate in English.
• Must be at least 16 years of age.
• For Illinois employees, all employees are required to become food safety certified within 30 days of employment.

Responsibilities

• Make customers really happy and provide fast, friendly service.
• Prepare quality finished products per Potbelly standards.
• Comply with health and safety standards.
• Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
• Operate cash register: handle, balance and follow all cash handling procedures.

Skills

Customer service orientation

Strong verbal communication skills

Ability to work in a fast-paced environment

Teamwork

Food safety knowledge

Education

Food safety certification

Job description

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Job Title: Associate

Department/Function: Operations

Location: Field, Assigned to Specific Shop

Reports to (Title): General or Assistant Manager

Details: Part-Time, Nonexempt

General Description

A Potbelly Associate’s job is to make our customers really happy. Since they are the primary point of customer contact, it is up to them to provide our customers and excellent experience by providing fast, friendly and efficient service and by delivering a quality and consistent product every time, in a clean and inviting environment.

FOCUS

Essential

• Demonstrates and reinforces Potbelly’s Behaviors and Values– Integrity, Food Loving, Teamwork,
• Accountability, Positive Energy, Coaching, Delivering Results through Execution, Building and Inspiring
• Teams, Creating Potbelly “Fans”-- through all interactions.
• Ability to discuss Potbelly history with others.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Potbelly recipe manual standards.
• Comply with health and safety standards for food, cleanliness and safety of shop.
• Maintain personal hygiene standards, including wearing clean Potbelly uniform.
• Comply with established food safety requirements and practices.
• Comply with shop security and safety standards.
• Be speedy and accurate in fulfilling orders.
• Handle raw and finished waste according to established procedures.
• Make customers really happy.
• Engage in friendly conversation with customers in line.
• Act with a sense of urgency toward all customers in the shop.
  
  

Other Key Functions

• Restock food line, chips and cooler.
• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager or Shift Leader
• Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
• Prepare meats and cheeses for different sandwiches.
• If 18 or older, uses the automatic slicer to prep food items.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register: handle, balance and follow all cash handling procedures.
• Effectively handle customer complaints/issues.
• Takes delivery/catering/pickup orders over the phone.
• Others duties as assigned.
  
  

Physical Functions

• Ability to stand/walk a minimum of 3 hours or as needed.
• Must be able to exert well-paced and frequent mobility for periods of up to 3 hours or as needed.
• Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music, customer and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
  
  

Experience, Education And Behaviors

• Must represent Potbelly Advantage and Our Values.
• Must be at least 16 years of age
• For Illinois employees, all employees are required to become food safety certified within 30 days of employment. Failure to do so will result in termination of employment.
• Must be friendly and customer service-oriented.
• Strong verbal communication skills.
• Must possess neat and clean hygiene.
• Ability to handle a knife confidently.
• Must be able to work in a fast-paced environment and have a sense of urgency.
• Ability to work as a team-player.
• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
• Must demonstrate leadership behaviors and values that align with Potbelly.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Restaurants

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