Restaurant Team Member

Potbelly; Panama City Beach (FL); On-site; USD 22,000 - 23,000; Part time

Job summary

Potbelly is seeking a part-time Associate to join our Operations team. You will be the primary point of contact with customers, delivering fast, friendly service in a clean, busy shop.

The role offers a daytime schedule with no fryers or late nights and pays $16–$17 per hour plus tips. You will work at a specific shop location, reporting to the General or Assistant Manager, and be part of a positive, team-driven environment.

Franchisee employment terms apply; wage and benefits vary by franchisee.

Qualifications

• Must represent The Potbelly Way.
• Must be at least 16 years of age.
• For Illinois employees, must become food safety certified within 30 days.
• Must be friendly and customer service-oriented.
• Strong verbal communication skills.
• Neat and clean hygiene.
• Ability to handle a knife confidently.
• Ability to work in a fast-paced environment with urgency.
• Team-player mindset.
• English communication skills (verbal and written).
• Leadership behaviors aligned with Potbelly.

Responsibilities

• Demonstrate and reinforce Potbelly Behaviors and Values- Great Food, Good Vibes, Achievement, Innovation, Integrity, Teamwork, Community and Belonging.
• Familiarity with the Potbelly brand and its products.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per standards, including wearing clean Potbelly uniform.
• Comply with established food safety requirements and practices.
• Comply with shop security and safety standards.
• Be speedy and accurate in fulfilling orders.
• Handle raw and finished waste according to established procedures.
• Delight customers.
• Engage in friendly conversation with customers in line.
• Act with a sense of urgency toward all customers in the shop.
• Restock food line, chips and cooler.
• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager or Shift Leader.
• Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
• Prepare meats and cheeses for different sandwiches.
• If 18 or older, uses and cleans the automatic slicer & manual chicken slicer to prep food items.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register: handle, balance and follow all cash handling procedures.
• Effectively handle customer complaints/issues.
• Takes delivery/catering/pickup orders over the phone.
• Others duties as assigned.

Skills

Customer service

Verbal communication

Teamwork

Friendliness

Sense of urgency

Job description

Join Our Team! We're looking for a driven, dependable leader with a strong work ethic to inspire our crew and keep customers smiling.

Pay: $16–$17/hour, including tips.

If you're looking for a reliable schedule, this is a great opportunity. Enjoy no fryers, no late nights, and work alongside a skilled, positive team in a clean, fast-paced environment with a healthy culture.

Job Title: Associate

Department/Function: Operations

Location: Field, Assigned to Specific Shop

Reports to (Title): General or Assistant Manager

Details: Part-Time, Nonexempt

GENERAL DESCRIPTION

A Potbelly Associate’s job is to delight customers with great food and good vibes. Since they are the primary point of customer contact, it is up to them to provide our customers an excellent experience by providing fast, friendly and efficient service and by delivering a quality and consistent product every time, in a clean and inviting environment.

FOCUS

Essential

• Demonstrate and reinforce Potbelly Behaviors and Values- Great Food, Good Vibes, Achievement, Innovation, Integrity, Teamwork, Community and Belonging
• Familiarity with the Potbelly brand and its products
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently perstandards, including wearing clean Potbelly uniform.
• Comply with established food safety requirements and practices.
• Comply with shop security and safety standards.
• Be speedy and accurate in fulfilling orders.
• Handle raw and finished waste according to established procedures.
• Delight customers
• Engage in friendly conversation with customers in line.
• Act with a sense of urgency toward all customers in the shop.

Other Key Functions

• Restock food line, chips and cooler.
• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager or Shift Leader
• Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
• Prepare meats and cheeses for different sandwiches.
• If 18 or older, uses and cleans the automatic slicer & manual chicken slicer to prep food items.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register: handle, balance and follow all cash handling procedures.
• Effectively handle customer complaints/issues.
• Takes delivery/catering/pickup orders over the phone.
• Others duties as assigned.

PHYSICAL FUNCTIONS

• Ability to stand/walk a minimum of 5 hours or as needed.
• Must be able to exert well-paced and frequent mobility for periods of up to 3 hours or as needed.
• Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music, customer and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood andshellfish.

EXPERIENCE, EDUCATION AND BEHAVIORS

• Must represent The Potbelly Way.
• Must be at least 16 years of age
• For Illinois employees, all employees are required to become food safety certified within 30 days of employment. Failure to do so will result in termination of employment.
• Must be friendly and customer service-oriented.
• Strong verbal communication skills.
• Must possess neat and clean hygiene.
• Ability to handle a knife confidently.
• Must be able to work in a fast-paced environment and have a sense of urgency.
• Ability to work as a team-player.
• Ability to comprehend and communicate in English via verbal and written communication, suchthat employee can perform his or her job responsibilities.
• Must demonstrate leadership behaviors and values that align with Potbelly.

You are applying to work with a franchisee of Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.