Restaurant Team Member

Potbelly Sandwich Works; Frederick (MD); On-site; USD 17,000 - 22,000; Part time

Job summary

Potbelly Sandwich Works is seeking a friendly Associate to join our Operations team. You will be the primary customer contact, preparing quality items in a fast-paced shop and ensuring a clean, welcoming environment.

Responsibilities include taking orders, handling the cash register, restocking, and assisting on multiple stations as needed. A positive attitude, teamwork, and adherence to safety standards are essential.

Qualifications

• Experience in fast-paced customer service environments preferred.
• Strong communication with customers and coworkers.
• Ability to follow recipe and food safety standards.
• Comfort with standing for long periods and performing repetitive tasks.

Responsibilities

• Assist customers with orders and inquiries.
• Prepare sandwiches, salads, soups, cookies, and other items per recipe standards.
• Restock stations and keep the shop clean and organized.
• Operate the cash register and handle transactions accurately.
• Deliver catering orders as needed.
• Support multiple stations (load, dress, shakes, prep, front) as directed by management.

Skills

Customer service

Teamwork

Verbal communication

Food safety awareness

Tools

Cash handling

Slicer operation

Job description

Job Title: Associate

Department/Function: Operations

Location: Field, Assigned to Specific Shop

Reports to (Title): General or Assistant Manager

Details: Part-Time, Nonexempt

General Description

A Potbelly Associate’s job is to make our customers really happy. Since they are the primary point of customer contact, it is up to them to provide our customers and excellent experience by providing fast, friendly and efficient service and by delivering a quality and consistent product every time, in a clean and inviting environment.

FOCUS

Essential

• Demonstrates and reinforces Potbelly’s Behaviors and Values– Integrity, Food Loving, Teamwork,
• Accountability, Positive Energy, Coaching, Delivering Results through Execution, Building and Inspiring
• Teams, Creating Potbelly “Fans”-- through all interactions.
• Ability to discuss Potbelly history with others.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Potbelly recipe manual standards.
• Comply with health and safety standards for food, cleanliness and safety of shop.
• Maintain personal hygiene standards, including wearing clean Potbelly uniform.
• Comply with established food safety requirements and practices.
• Comply with shop security and safety standards.
• Be speedy and accurate in fulfilling orders.
• Handle raw and finished waste according to established procedures.
• Make customers really happy.
• Engage in friendly conversation with customers in line.
• Act with a sense of urgency toward all customers in the shop.

Other Key Functions

• Restock food line, chips and cooler.
• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager or Shift Leader
• Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
• Prepare meats and cheeses for different sandwiches.
• If 18 or older, uses the automatic slicer to prep food items.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register: handle, balance and follow all cash handling procedures.
• Effectively handle customer complaints/issues.
• Takes delivery/catering/pickup orders over the phone.
• Others duties as assigned.

Physical Functions

• Ability to stand/walk a minimum of 3 hours or as needed.
• Must be able to exert well-paced and frequent mobility for periods of up to 3 hours or as needed.
• Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music, customer and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.

Experience, Education And Behaviors

• Must represent Potbelly Advantage and Our Values.
• Must be at least 16 years of age
• For Illinois employees, all employees are required to become food safety certified within 30 days of employment. Failure to do so will result in termination of employment.
• Must be friendly and customer service-oriented.
• Strong verbal communication skills.
• Must possess neat and clean hygiene.
• Ability to handle a knife confidently.
• Must be able to work in a fast-paced environment and have a sense of urgency.
• Ability to work as a team-player.
• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
• Must demonstrate leadership behaviors and values that align with Potbelly.

You are applying to work with a franchisee of Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.