Restaurant Team Member

Potbelly Sandwich Works; Omaha (NE); On-site; USD 16,531 - 20,664; Part time

Job summary

Potbelly Sandwich Works is looking for a part-time Associate in Omaha, Nebraska. The role focuses on providing excellent customer service and preparing food items per Potbelly standards. Responsibilities include engaging with customers, handling orders, and maintaining cleanliness.

Ideal candidates must be at least 16 years old and possess strong communication skills. Teamwork and a customer-oriented approach are essential in this dynamic environment.

Qualifications

• Must be friendly and customer service-oriented.
• Strong verbal communication skills.
• Ability to comprehend and communicate in English.

Responsibilities

• Deliver fast, friendly, and efficient service to customers.
• Prepare and serve high-quality food items according to Potbelly standards.
• Engage in friendly conversation with customers.

Skills

Customer Service Orientation

Verbal Communication

Teamwork

Fast-Paced Work Environment

Education

Minimum Age of 16

Job description

Job Title: Associate

Department/Function: Operations

Location: Field, Assigned to Specific Shop

Reports to (Title): General or Assistant Manager

Details: Part-Time, Nonexempt

General Description

A Potbelly Associate’s job is to make our customers really happy. Since they are the primary point of customer contact, it is up to them to provide our customers an excellent experience by providing fast, friendly and efficient service and by delivering a quality and consistent product every time, in a clean and inviting environment.

FOCUS

Essential

• Demonstrates and reinforces Potbelly’s Behaviors and Values– Integrity, Food Loving, Teamwork,
• Accountability, Positive Energy, Coaching, Delivering Results through Execution, Building and Inspiring
• Teams, Creating Potbelly "Fans"-- through all interactions.
• Ability to discuss Potbelly history with others.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Potbelly recipe manual standards.
• Comply with health and safety standards for food, cleanliness and safety of shop.
• Maintain personal hygiene standards, including wearing clean Potbelly uniform.
• Comply with established food safety requirements and practices.
• Comply with shop security and safety standards.
• Be speedy and accurate in fulfilling orders.
• Handle raw and finished waste according to established procedures.
• Make customers really happy.
• Engage in friendly conversation with customers in line.
• Act with a sense of urgency toward all customers in the shop.

Other Key Functions

• Restock food line, chips and cooler.
• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager or Shift Leader
• Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
• Prepare meats and cheeses for different sandwiches.
• If 18 or older, uses the automatic slicer to prep food items.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register: handle, balance and follow all cash handling procedures.
• Effectively handle customer complaints/issues.
• Takes delivery/catering/pickup orders over the phone.
• Others duties as assigned.

Physical Functions

• Ability to stand/walk a minimum of 3 hours or as needed.
• Must be able to exert well-paced and frequent mobility for periods of up to 3 hours or as needed.
• Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music, customer and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.

Experience, Education And Behaviors

• Must represent Potbelly Advantage and Our Values.
• Must be at least 16 years of age
• For Illinois employees, all employees are required to become food safety certified within 30 days of employment. Failure to do so will result in termination of employment.
• Must be friendly and customer service-oriented.
• Strong verbal communication skills.
• Must possess neat and clean hygiene.
• Ability to handle a knife confidently.
• Must be able to work in a fast-paced environment and have a sense of urgency.
• Ability to work as a team-player.
• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
• Must demonstrate leadership behaviors and values that align with Potbelly.