Restaurant Team Member

Potbelly Sandwich Works; Little Rock (AR); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a Restaurant Team Member to join their vibrant team. This role focuses on delivering exceptional customer experiences through friendly service and quality food preparation. As a vital part of the team, you will engage with customers, maintain cleanliness, and ensure food safety standards. If you thrive in a fast-paced environment and enjoy making others happy, this is the perfect opportunity for you to grow and develop your skills in a supportive setting.

Qualifications

• Must be at least 16 years old and customer service-oriented.
• Strong verbal communication skills and neat hygiene are essential.

Responsibilities

• Provide fast and friendly service to customers.
• Prepare food items according to Potbelly standards.
• Maintain cleanliness and safety of the shop.

Skills

Customer Service

Teamwork

Communication Skills

Food Safety Knowledge

Education

High School Diploma or Equivalent

Job description

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Job Title: Associate
Department/Function: Operations
Location: Field, Assigned to Specific Shop
Reports to (Title): General or Assistant Manager
Details: Part-Time, Nonexempt

General Description

A Potbelly Associate’s job is to make our customers really happy. Since they are the primary point of customer contact, it is up to them to provide our customers an excellent experience by providing fast, friendly, and efficient service and by delivering a quality and consistent product every time, in a clean and inviting environment.

Focus

Essential

• Demonstrates and reinforces Potbelly’s Behaviors and Values – Integrity, Food Loving, Teamwork, Accountability, Positive Energy, Coaching, Delivering Results through Execution, Building and Inspiring Teams, Creating Potbelly “Fans” through all interactions.
• Ability to discuss Potbelly history with others.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Potbelly recipe manual standards.
• Comply with health and safety standards for food, cleanliness, and safety of shop.
• Maintain personal hygiene standards, including wearing a clean Potbelly uniform.
• Comply with established food safety requirements and practices.
• Comply with shop security and safety standards.
• Be speedy and accurate in fulfilling orders.
• Handle raw and finished waste according to established procedures.
• Make customers really happy.
• Engage in friendly conversation with customers in line.
• Act with a sense of urgency toward all customers in the shop.

Other Key Functions

• Restock food line, chips, and cooler.
• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager or Shift Leader.
• Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
• Prepare meats and cheeses for different sandwiches.
• If 18 or older, use the automatic slicer to prep food items.
• Clean tables, counters, floors, bathrooms, kitchen, and utensils; take out trash.
• Operate cash register: handle, balance, and follow all cash handling procedures.
• Effectively handle customer complaints/issues.
• Take delivery/catering/pickup orders over the phone.
• Others duties as assigned.

Physical Functions

• Stand/walk a minimum of 3 hours or as needed.
• Exert well-paced and frequent mobility for periods up to 3 hours or as needed.
• Lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Reach, feel, bend, stoop, carry, manipulate, and key in data frequently.
• Work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Tolerate higher levels of noise from music, customer, and employee traffic.
• Tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish.

Experience, Education, and Behaviors

• Represent Potbelly Advantage and Our Values.
• Be at least 16 years old.
• For Illinois employees, become food safety certified within 30 days of employment.
• Be friendly and customer service-oriented.
• Strong verbal communication skills.
• Neat and clean hygiene.
• Handle a knife confidently.
• Work in a fast-paced environment with a sense of urgency.
• Work as a team-player.
• Communicate effectively in English (verbal and written).
• Demonstrate leadership behaviors and values aligned with Potbelly.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing

Industries

• Restaurants