Restaurant Team Member

Rolling Hills Casino and Resort; Anchorage (AK); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading resort in Alaska is seeking Restaurant Team Members to provide exceptional service at various Food & Beverage outlets. Responsibilities include greeting guests, managing orders, and ensuring a pleasant dining experience. Ideal candidates will have strong customer service skills and experience with cash handling. Join a dynamic team in a vibrant work environment!

Qualifications

• Previous customer service and cash handling experience required.
• Must complete safety trainings and obtain necessary certifications.

Responsibilities

• Ensures service standards and maintains knowledge of menu items.
• Processes guest orders and payments using the POS system.
• Tracks coupons and handles guest complaints.

Skills

Customer Service

Cash Handling

Communication

Education

High School Diploma

Tools

Point of Sale (POS) System

Job description

Summary

Restaurant Team Members may be placed at various Food & Beverage outlets. They ensure that each guest is properly greeted. The Restaurant Team Member operates and manages the POS system including all monetary/credit transactions and assists in preparing food or beverage orders. Initial contact to our guest, is prompt, friendly, and courteous.

Essential Duties And Responsibilities Include The Following

• Ensures the Service Standards are upheld during all stages of their assigned responsibilities.
• Maintains knowledge of menu items including beer and food items.
• Takes guest orders and processes payments
• Follow standard recipes.
• Understands the Player card Tier structure and how to process and or redeem value points
• Assemble food and beverage items as stated or directed through the menus and the Room Manager.
• Attends efficiently and accurately to guest needs to provide an outstanding service experience
• Helps bus tables and stock supply items as needed.
• Tracks and records coupons.
• Follows proper procedures for redeeming comps, coupons, and gift certificates.
• Relays any complaints, guest issues, or positive comments to Room Manager or Room Supervisor.
• Maintains assigned workstation and section.
• Attends and passes a written test from TipS program in advance of lapse of validity.
• Sells alcohol beverages to our guests, following TipS guidelines.
• Operates POS system, balances and reconciles cash and credit card transactions, and follows proper procedures for closing and balancing tills.
• Totals receipts, at end of shift, to verify sales and clears cash register.
• Other duties as assigned within the scope of the outlet operation.
  
  

Requirements

• Minimum 21 years of age
• Completion of Orientation and safety trainings.
• Additional safety trainings as assigned
• Must have black nonslip shoes
  
  

Supervisory Responsibilities

This job does not have supervisory responsibilities.

Education And/or Experience

High School Diploma or General Education Degree (GED) is preferred and/or one to three months related experience and/or training. Previous experience with Point of Sale (POS) system preferred. Candidate must have previous customer service and cash handling experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Certificates, Licenses, Registrations

Gaming license issued by the Paskenta Gaming Commission. RBS certification as trained at Rolling Hills Casino.

Obtain Food handler’s card as provided by Rolling Hills Casino. Must obtain Title 31 certification as trained by Rolling Hills Casino.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand for extended periods, typically up to eight hours; use hands for tasks, handle, or feel; reach with hands and arms; and taste or smell. The employee frequently is required to talk or hear. The employee is occasionally required to walk. The employee must frequently lift and/or move up to 55 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is frequently exposed to tobacco smoke. The noise level in the work environment is usually loud.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Duties, responsibilities, and requirements pertaining to this job are subject to change, as needed.