Restaurant Team Leader

The Press Club Grill; Tutwiler Farm (AL); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Chicken Salad Chick in Tutwiler, AL seeks a Team Leader to assist the GM and AM in running daily operations and delivering a superb guest experience. You will help maintain an invigorating work environment while driving financial objectives.

The role focuses on guest service and shift management, training hourly team members, upholding food quality and safety standards, and ensuring company procedures are followed during each shift.

Qualifications

• Experience in a fast-paced restaurant environment preferred.
• Must clearly and professionally communicate with team members and guests.
• Must be able to multitask and manage time effectively.
• Excellent attendance and reliability are essential.
• Must complete formal Shift Leader training provided by the Corporate Training Department.

Responsabilités

• Assist GM/AM in daily operation within budget and standards.
• Ensure compliance with food quality, safety and sanitation procedures.
• Oversee shift operations in dining room, service area and kitchen.
• Train and counsel hourly team members on shift.
• Provide the highest level of hospitality to guests at all times.
• Maintain team member schedules and shift reports.
• Ensure promotions, marketing plans and hours of operation are executed per procedures.

Connaissances

Fast-paced environment

Clear communication

Multitasking

Attendance & reliability

Shift Leader training

Description du poste

Job Summary

The Team Leader will assist the General Manager (GM) and Assistant Manager (AM) in the operation of a Chicken Salad Chick restaurant in a manner that will provide our guest with a superb experience and will maintain an invigorating and stimulating work environment for all team members while helping the restaurant achieve its financial objectives. Responsibilities will include the areas of Guest Service and Shift Management.

Essential Responsibilities

• Assist the General Manager and Assistant Manager in the daily operation of the restaurant within the budget.
• Ensure compliance with established food standards, food quality, preparation and production by adhering to corporate food handling procedures and policies.
• Ensure Chicken Salad Chick procedures are followed in the dining room, service area and kitchen.
• Train and counsel hourly team members who work during Team Leader’s shift.
• Guarantee highest level of hospitality and service to all guests at all times.
• Coach hourly team members during their shift as needed.
• Ensure compliance with all personnel records, team member schedules and reports.
• Prepare and maintain administrative and financial records as directed by the General Manager.
• Ensure specials, promotions, and marketing plans are presented according to company procedures during shift.
• Ensure that hours of operation for the restaurant are maintained during their shift.
• Ensure compliance with established safety and sanitation procedures and all Federal, State, and local regulations during shift.
• Make decisions regarding team member position assignments, disciplinary actions (as needed when acting as Manager on Duty), execution of shift operations and keeping restaurant clean.
• Defer decisions to GM/AM regarding hiring or terminating team members, pay increases for team members, vendor specifications, scheduling and purchases beyond those required to execute normal shift operations.

Required Knowledge, Skills and Abilities

• Ability to work in a fast-paced environment
• Ability to clearly and professionally communicate with team members and guests
• Ability to multitask
• Excellent attendance and punctuality; reliability
• Reliable transportation to and from work
• Successfully complete formal Shift Leader classes provided by the Corporate Training Department

Education and Experience

• Previous restaurant and/or retail experience a plus

Physical Demands

• Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
• Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday
• Must be able to work and perform all duties at any station in the kitchen, service area, or register.