Restaurant Team Lead - Guest Experience & Service

Dunkin' - Reedsburg; Reedsburg (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Dunkin' - Reedsburg is seeking a Restaurant Supervisor to lead and oversee daily operations at our Reedsburg, WI location. The role emphasizes guiding the team to meet service standards, support planning and management, and deliver customer satisfaction and quality service.

The Supervisor will ensure policy compliance and help achieve financial goals while maintaining a positive, productive work environment.

Qualifications

• A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals.
• A Restaurant Supervisor will assist in the planning and management at Dunkin' - Reedsburg in order to achieve customer satisfaction, quality service, compliance with store policies all while meeting and/or exceeding financial goals.
• Applicants for this role should have effective verbal and written communication skills.

Responsibilities

• Monitor team members to follow all service standards.
• Supervise service of guests, being watchful of signals from guests in need of service.
• Assist manager to establish and monitor sidework duty completion.
• Read daily communication sheets from previous shift and prepare one for the following shift.
• Check restaurant for cleanliness and set up. Check tables for cleanliness and proper set up.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Skills

Effective verbal and written comms

Job description

Dunkin' - Reedsburg is seeking a Restaurant Supervisor to lead and oversee daily operations at our Reedsburg, WI location. The role emphasizes guiding the team to meet service standards, support planning and management, and deliver customer satisfaction and quality service.

The Supervisor will ensure policy compliance and help achieve financial goals while maintaining a positive, productive work environment.