Restaurant Team Lead - Guest Experience & Growth

burgerking; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Scholarship program

Emergency fund

Discount program

Provider cost estimator

Wellness program

Pregnancy planning tool

Job summary

Burger King in Austin, TX is seeking a Restaurant Shift Supervisor to lead a fast-paced team and deliver great guest experiences. You will train staff, manage daily operations, monitor service speed, and ensure quality and cleanliness while meeting financial goals.

Responsibilities include coaching teammates, handling scheduling, and maintaining safety and HACCP standards, with opportunities for career growth within the franchise.

Qualifications

• Must have a high school diploma or equivalent.
• 1–2 years supervisory experience preferred.
• Excellent guest service and communication skills required.
• Ability to manage in a fast-paced restaurant setting.
• Ability to train and coach team members.

Responsibilities

• Develop servant leadership and put people first.
• Create memorable guest experiences and maintain service quality.
• Balance customer experience with financial goals.
• Welcome and train new team members.
• Lead team huddles and provide coaching.
• Ensure ongoing training and performance improvements.
• Monitor scheduling, QA, cash handling, and HACCP logs.
• Review inventory and implement cost controls.
• Prepare shifts and onboarding for new hires.

Skills

Supervisory experience

Guest service excellence

Fast-paced environment

Effective communication

Conflict resolution

Team motivation

Open availability

Education

High school diploma or equivalent

Job description

Burger King in Austin, TX is seeking a Restaurant Shift Supervisor to lead a fast-paced team and deliver great guest experiences. You will train staff, manage daily operations, monitor service speed, and ensure quality and cleanliness while meeting financial goals.

Responsibilities include coaching teammates, handling scheduling, and maintaining safety and HACCP standards, with opportunities for career growth within the franchise.