Restaurant Team Lead: Customer Experience & Ops

Dunkin' - Commerce Street; Wisconsin; On-site; USD 21,000 - 28,000; Full time

Job summary

Dunkin' - Commerce Street is seeking a Restaurant Supervisor for our Wisconsin Dells, WI location. This role will supervise the team and help drive the store to meet customer satisfaction, quality service, and financial goals while ensuring policy compliance.

The ideal candidate should have strong verbal and written communication skills and be ready to support the manager in daily operations and shift planning.

Qualifications

• Applicants should have effective verbal and written communication skills.

Responsibilities

• Monitor team members to follow all service standards.
• Supervise service of guests, being watchful of signals from guests in need of service.
• Assist manager to establish and monitor sidework duty completion.
• Read daily communication sheets from previous shift and prepare one for the following shift.
• Check restaurant for cleanliness and set up. Check tables for cleanliness and proper set up.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Job description

Dunkin' - Commerce Street is seeking a Restaurant Supervisor for our Wisconsin Dells, WI location. This role will supervise the team and help drive the store to meet customer satisfaction, quality service, and financial goals while ensuring policy compliance.

The ideal candidate should have strong verbal and written communication skills and be ready to support the manager in daily operations and shift planning.