Restaurant Team Lead

ZippyApp - Recruitment Marketing; Charlotte (NC); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Flexible hours

Closed Sundays

College scholarships

Job summary

Chick-fil-A in Charlotte, NC is seeking a Manager on Duty to lead operations, guest experience and team performance during shifts. You will ensure the restaurant runs smoothly, uphold service standards and model responsible leadership.

The MOD role emphasizes vision, people development, and strong communication to deliver consistent, high-quality service in a fast-paced environment.

Qualifications

• Experience is a plus but not mandatory.
• Friendly, enthusiastic people who enjoy serving customers will thrive.
• We will teach you everything else you need to know.

Responsibilities

• Protect the interests of the business during shifts and maximize operational excellence.
• Ensure the first and last contact with guests is memorable and remarkable.
• Lead, coach and develop the team to create a high-performance culture.
• Monitor and improve food safety, cleanliness and safety procedures.
• Communicate clearly between front counter, boards and leadership.

Skills

Leadership

Customer service

Communication

Training

Job description

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• Competitive PayAlong with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• Flexible HoursYou probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Closed SundaysAll Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• College ScholarshipsAt Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.

Experience is a plus but not mandatoryWe are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.

Requirements/Responsibilities

Manager on DutyThe responsibility of the Manager on Duty (MOD) is to protect the interest of the business in the practicing and maximizing of operational excellence, quality, training, marketing and profit generating procedures throughout their shift (Day, Swing or Night shift).Most importantly the MOD responsibility is to ensure that the first and last contact with guest is both memorable and remarkable.The MOD must exemplify the actions, decision-making skills and responsibilities of operating a successful restaurant. Having a keen sales and marketing awareness of the day part or day of the week is key to this leader’s success. Their primary job is setting the overall tone and atmosphere of the restaurant during their shift. Operational efficiency, skill development and community building are a constant thought in the mind of this leader.This hands-on leader must be a teacher at heart and must be energized by a quick-paced environment. The MOD must be engaged daily in the following 5 areas:Vision* Support the vision of the operator.* Commitment to personal growth and development.* Work with the operator to develop an Individual Development Plan for themselves and the other members of the team.* Support, practice and encourage a High Performance Leadership Team culture. This leader may have to adapt and change their approach shift-to-shift depending upon the talent on duty or the level of business needing support.* Share short-term and long-term goals with leadership team as well as team members.People* Coach and develop to potential all team members* During your shift, observe and validate cashier keystroke errors.* Observe for inconsistent cash and coupon handling procedures along with food portioning* Model and support clear communications between the front counter and boards.* Take disciplinary action in writing or verbally to any individual reporting to you on your shift.* Coach and develop “self-leadership skills” of team members during their shift* When required, support Operator in implementing sound individualized training and development. Provide training feedback and observations of new team members to the Operator and all Trainers.* Leverage every moment to observe, support, teach, model, measure and provide feedback on every aspects of the Creating Raving Fans Strategy.* Properly address both positive and negative Results and Relationships and share finding and solutions with fellow leaders, and the Operator.* Ensure opening and closing security measures are in place to protect your staff. Report all security or safety incidents to the operator.* Embrace continuous improvement plan for the development all leaders, ambassadors, contributors, emerging leaders and employees.Quality & Customer Experience* Support and communicate CREATE RAVING FANS strategy during your shift. The MOD must ensure a watchful eye on the restaurant at all times. If you must leave the restaurant, ensure that a supervisor, team leader or team captain is left in temporary charge of the restaurant.* Ensure that the 1st Mile of service is taken care of and that 2nd Mile Service opportunities are taken.* Ensure opening and closing food safety and restaurant safety measures are in place to protect staff. Report all safety incidents to the operator.* Ensure all guest complaints are resolved using L.A.S.T. principles and that we have exceeded guest expectations in our resolution.* Use established tools to measure and improve operational excellence and ensure proper FDA and local food safety standards are practiced during shift.