Restaurant Supervisor - Waldorf Astoria Atlanta Buckhead

Hilton in; Atlanta (GA); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a Restaurant Supervisor to join their Food and Beverage Team at a prestigious hotel in Atlanta. This role involves supervising the operations of multiple dining outlets, ensuring top-notch guest service, and fostering a motivated team environment. The ideal candidate will possess a strong background in hospitality, with a passion for delivering exceptional experiences. Join a company renowned for its commitment to quality and innovation, where your contributions will be valued and recognized. This is an exciting opportunity to grow within a leading global hospitality brand, dedicated to creating remarkable experiences for guests every day.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Matching 401(k)

Employee stock purchase program (ESPP)

Debt-free education

Qualifications

• Previous experience in a similar supervisory role is essential.
• Strong knowledge of food preparation and service is required.

Responsibilities

• Supervise daily operations of food and beverage outlets.
• Ensure exceptional guest service and uphold hotel policies.
• Assist manager with training and scheduling of team members.

Skills

Customer Service

Food Knowledge

Motivational Skills

Attention to Detail

Multi-tasking

Education

High School Diploma

Hospitality Management Degree

Job description

Restaurant Supervisor - Waldorf Astoria Atlanta Buckhead (Food Services)

Waldorf Astoria is looking for a Restaurant Supervisor to join the Food and Beverage Team at this gorgeous Atlanta property!

Located in one of Atlanta's most prestigious neighborhoods, this Forbes 4-Star hotel is a 42-story tower with over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.

• Classification: Full-Time
• Shift: Various - must have availability to work weekdays, weekends, and holidays.

The ideal candidate will have the following qualifications:

• Previous experience in a similar position
• Highly self-motivated and able to motivate others
• Work in a safe, prudent and organized manner
• In-depth knowledge of food and its preparation
• Ability to relate to all levels of guest and management
• Ability to handle multiple tasks at one time
• Excellent attention to details, and extensive service knowledge

As a Restaurant Supervisor, you would be responsible for supervising the services of the Food and Beverage outlets in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Support Company's philosophy and company culture
• Provide excellent service at all times to all of our guests
• Assist guests courteously and efficiently
• Supervise day-to-day operations
• Supervise the maintenance and cleanliness of the outlet at all times
• Excellent knowledge of food and beverage, including being able to service and sell the product
• Assist manager with scheduling
• Assist manager with Team Members training and development
• Assist manager with monthly departmental meeting
• Assist manager with conducting of daily communications meeting with staff prior to shift
• Visit all of our guest tables, in the restaurant, during or after their visit, to ensure satisfaction
• Supervise, coach, and counsel Team Members, including disciplinary procedures.
• Uphold and enforce all hotel policies and procedures as stated in hotel colleague handbook
• Attend weekly and monthly Food & Beverage meeting
• Communicate all group information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner
• Lead daily departmental meeting
• Has strong sense of responsibility for financial goals set forth by the company
• Be responsible for guest and Team Member satisfaction scores
• Perform any other reasonable duties as assigned by the Food & Beverage Management team.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)