Restaurant Supervisor, Niagara Falls State Park

Delaware North; City of Niagara Falls (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team at a renowned natural wonder, where you will lead and inspire dining room staff to deliver exceptional service. This seasonal Restaurant Supervisor position offers a unique opportunity to work in a collaborative environment, ensuring guests enjoy their experience at one of the most iconic parks in the country. With a commitment to excellence and a focus on team development, you will play a key role in shaping memorable moments for visitors from around the globe. If you are passionate about hospitality and ready to embrace a dynamic role, this is the perfect opportunity for you.

Benefits

Health, dental, and vision insurance

401k with company match

Paid vacation days and holidays

Paid parental bonding leave

Tuition reimbursement

Weekly pay

Free shift meal

Free on-site parking

30% off retail items

Referral bonus

Qualifications

• Prior restaurant experience preferred.
• Minimum of 2 years' supervisory experience preferred.

Responsibilities

• Assign duties to dining room team members and perform service tasks.
• Investigate and resolve food quality and service issues.

Skills

Excellent communication skills

Customer service skills

Self-motivation

Education

High school diploma or equivalent

Job description

The opportunity

Delaware North Parks and Resorts is hiring seasonal Restaurant Supervisors to join our team at Niagara Falls State Park in Niagara Falls, New York for our 2025 summer season.

If you thrive in a collaborative, fast-paced environment and take pride in delivering exceptional service to guests, apply to this Dining Room Supervisor position today.

Pay

$19.00 - $20.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

Join our fun team working together in the country's original state park, Niagara Falls. Share the excitement of the natural wonder of the falls with guests from around the globe. There's lots to explore including trails, boat rides, and interactive exhibits.

• Health, dental, and vision insurance*
• 401k with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal including drink refills
• Free on-site parking
• 30% off retail items
• Referral bonus – earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for eligible year-round team members

What will you do?

• Assign duties to scheduled dining room team members
• Perform service tasks, such as clearing tables, serving food and drinks, seating guests, and cashier duties when necessary
• Investigate and resolve situations regarding food quality, service, or accommodations
• Review work procedures and operational initiatives to improve service, performance, or safety
• Assist Restaurant Manager with team member trainings and compliance
• Monitor daily and hourly cleaning
• Manage labor and profit loss
• Ensure proper cash handling and tip record keeping for shift
• Must adhere to the company uniform standards and grooming guidelines
• Must be able to work weekends and holidays

More about you

• Prior restaurant experience preferred
• Minimum of 2 years' supervisory experience preferred
• Must be self-motivated, able to work without direct supervision, accept challenges, and embrace new opportunities
• Excellent communication skills, written and verbal
• Excellent customer service and employee relation skills

Physical requirements

• Ability to lift or carry 50 pounds
• Ability to stand or walk 100% of the time
• Possible exposure to secondhand smoke
• Possible exposure to high volume of noise

Shift details

Day shift
Evening shift
Holidays
Every weekend

Who we are

Niagara Falls State Park is a pristine oasis of three massive waterfalls, attractions, and 400 acres of protected wildlife.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.