Restaurant Supervisor (Longhouse)

ilani, Inc.; Washington (District of Columbia); On-site; USD 45,000 - 70,000; Full time

Job summary

A leading restaurant at ilani, Inc. is seeking a Restaurant Supervisor to manage daily operations, ensure excellent guest service, and lead the team in a high-volume environment. This role requires a strong leader with supervisory experience and a passion for hospitality. The Restaurant Supervisor will play a key role in maintaining company standards while fostering a collaborative and positive workplace culture. Ideal candidates will possess exceptional interpersonal and financial skills and be willing to work flexible hours.

Qualifications

• 3 years of supervisory experience in a high-volume restaurant required.
• Proficiency in MS Word, Excel, and POS systems essential.
• Ability to lift up to 50 lbs and stand for up to 10 hours.

Responsibilities

• Promote superior guest service and maintain a positive culture.
• Lead and manage FOH staff including hiring and training.
• Ensure compliance with food safety and health regulations.

Skills

Interpersonal skills

Leadership

Financial skills

Communication

Food and beverage knowledge

Education

High School Diploma / GED

Tools

Toast

Micros

MS Word

Excel

Outlook

Job description

Restaurant Supervisor (Longhouse) page is loaded

Restaurant Supervisor (Longhouse)

Apply at locations posted on ilani's career page. Posted 4 Days Ago. Job requisition id R-03606

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Position Summary:

Provide a clear vision of the company's mission to restaurant team members, ensuring all are clear on tasks, execution, and standards. Responsible for daily operation appearance (before, during, and after closing). Meet and exceed operational standards. Maintain a visible presence in the restaurant, engaging with guests, FOH, BOH staff, and peers.

Primary Duties and Responsibilities:

• Promote superior guest service.
• Maintain a positive organizational culture aligned with the Spirit of Tâlícn and ilani's Core Values.
• Ensure cleanliness in all restaurant areas and surroundings.
• Document and manage discounts, voids, comps, and transactions accurately.
• Lead, direct, and manage FOH staff, including hiring, discipline, training, and coaching.
• Communicate daily with FOH and BOH managers to review operations.
• Ensure adherence to company policies.
• Represent the brand positively to guests.
• Handle personnel matters professionally, coordinating with Restaurant Managers, Operations Manager, and HR.
• Ensure compliance with food safety and health regulations.
• Order beverages as directed by the Director of Food Operations.
• Write detailed shift reports and email to management team.
• Attend management meetings.
• Maintain accurate FOH Kronos timekeeping.
• Protect confidentiality of sensitive information.
• Perform other duties as assigned by management.

Minimum Qualifications:

• High School Diploma / GED or equivalent.
• Excellent interpersonal skills to foster a supportive team environment.
• At least 3 years of supervisory experience in a high-volume restaurant.
• Proficiency in MS Word, Excel, and Outlook.
• At least 2 years of experience with Toast, Micros, or similar POS systems.
• Flexible schedule including nights, weekends, holidays, and high-volume days.
• Ability to lift up to 50 lbs.
• Strong knowledge of wine, beer, cocktails, and food.
• Proven leadership skills.
• Excellent communication skills.
• Strong financial skills.
• Availability for 40-50 hours per week based on business needs.
• Ability to stand for up to 10 hours.
• Willing to work in a smoking environment and adhere to health and safety policies.

Work Shift: Regular

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Located on the Cowlitz Reservation in Ridgefield, Washington, ilani, developed by the Cowlitz Tribe, is the Pacific Northwest’s premier gaming, dining, entertainment, and meeting destination. It features nearly 400,000 sq ft, including gaming space, restaurants, bars, retail outlets, and a 2,500-seat venue. Opening Spring 2023, a 14-story luxury hotel with 300 rooms and amenities will enhance the experience.