Restaurant Supervisor Lead

MOD Pizza; Fairfax Station (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

MOD Pizza seeks a Restaurant Supervisor Lead to oversee operations, coach staff, and ensure a welcoming environment for customers. The role involves managing shift duties, enhancing team well-being, and maintaining high customer service standards. Join a company committed to social value and internal growth opportunities.

Benefits

Paid Sick Time

Paid Vacation of 10 days per year

FREE pizza, salad, and beverages

Pet insurance

Discounted gym membership

Free counseling sessions

Medical, dental and vision insurance eligibility

401(k) retirement

Qualifications

• Minimum of 1 year of customer service or restaurant experience.
• Must be at least 18 years old.
• Previous experience coaching, teaching and inspiring others.

Responsibilities

• Lead, coach, and develop the skills of Shift Supervisors and Squad Crew.
• Set and sustain the tone of the shift, keeping the energy high.
• Listen and resolve any Squad crew and/or customer concerns.

Skills

Customer service skills

Coaching and teaching

Calmness under pressure

Job description

MOD Restaurants make pizza to serve people, to contribute to a world that works for and includes everyone. We believe companies can and should be a force for good in the lives of the people they employ and the communities they serve.

Because at MOD we don’t just make pizzas. We make pizzas that make the world a better place – a world where doing the right thing has far-reaching ripples, where people are at the heart of every decision and werepizza powers possibility.

Compensation: $16.50-$16.50 per hourplus tips.

Benefits:

• Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable)
• Paid Vacation of 10days per year, accruing at 3.08hours per pay period
• FREE pizza, salad, and beverages
• Pet insurance
• Discounted gym membership
• Free counseling sessions
• Medical, dental and vision insurance eligibility based on hours worked
• 401(k) retirement

Summary

The Restaurant Supervisor Lead is the second in command on the store leadership team. You lead, coach and develop the skills of Shift Supervisors and Squad Crew while learning restaurant operations skill side by side with the General Manager.

You set the tone for team, showing how to embrace our customers as guests welcoming the pineapple adventurers, gluten-friendly cravers, and the sauceless rebels. You will model the idea that together our restaurants create an experience that makes sure everyone belongs.

Over 70% of MOD Leaders are promoted internally. Everyone belongs includes creating a place where our team find value in their work. Where their efforts get them to where they want to be. MOD can be your long-term career home or a bridge between two points.

Because at MOD; ALL PIZZAS ARE WELCOME!

Key Responsibilities

• Set and sustain the tone of the shift, keeping the energy high.
• Create positive vibes and a welcoming atmosphere for both Squad Crew and customers
• Keyholder cash handling responsibilities
• Listen, acknowledge and resolve any Squad crew and/or customer concerns. Escalate issues that require resolution restaurant general manager as appropriate
• Manage shift duties checklists and address/escalate any equipment malfunctions
• Focus on the growth and well-being of the Squad and celebrate wins

Required Qualifications

• Minimum of 1 year of customer service or restaurant experience
• Must be at least 18 years old
• Previous experience coaching, teaching and inspiring others
• Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner
• Customer service skills and a proven ability to remain calm and focused

At our table, everyone has a place. Explore your inner pizza enthusiast and feel right at home. Apply today to work in a restaurant that is also a social movement.

This job posting is not intended to be exhaustive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact [e-mail]. MOD is a fair chance employer. Los Angeles County qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.