Restaurant Supervisor- La Serre Brasserie/The Vanguard Hotel, Ann Arbor, MI

Hotel Equities; Ann Arbor (MI); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Plan

Parental Leave

Job summary

Hotel Equities, a multi-award-winning hospitality management company, seeks a Restaurant Supervisor for La Serre Brasserie at The Vanguard Hotel in Ann Arbor, MI. The role focuses on opening operations, front-of-house leadership, and delivering exceptional guest service.

You will supervise evening staff, uphold food safety, and coordinate with kitchen teams to ensure high standards and a seamless dining experience. Flexibility for nights, weekends, and holidays is required.

Qualifications

• Previous hotel, fine dining, upscale restaurant, or related experience preferred.
• Proficiency with restaurant management software and point-of-sale systems.
• Certification in food safety (e.g., ServSafe).
• Demonstrated leadership skills with a focus on team development and customer service excellence.

Responsibilities

• Supervise and coordinate the activities of front-of-house staff during evening shifts to ensure efficient service delivery.
• Monitor customer interactions and promptly address any issues or concerns to maintain high levels of guest satisfaction.
• Assist in training, and performance evaluations to build a motivated and skilled team.
• Collaborate with kitchen and management teams to ensure seamless communication and timely service.
• Maintain compliance with health, safety, and sanitation standards throughout the restaurant.
• Manage inventory and supplies to support daily operations and minimize waste.
• Prepare reports on shift performance, customer feedback, and operational challenges for management review.

Skills

Restaurant management

POS systems

ServSafe

Leadership

Communication

Cash handling

Guest service

Tools

PMS

MS Office

Job description

Pay Range

Starting from USD $25.00/Hr.

Job Description

Pay

USD $25.00 /Hr.

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Restaurant Supervisor for La Serre Brasserie inside The Vanguard Hotel in Ann Arbor, MI.

About the Role

The Restaurant Supervisor plays a pivotal role in ensuring the smooth and efficient operation of the restaurant, bar, and Starbucks, with a focus on opening and start-of-day operations. This position is responsible for overseeing daily front-of-house activities, managing staff performance, and delivering exceptional customer service to create a welcoming experience. The supervisor will coordinate with kitchen and management teams to maintain high standards of food quality, cleanliness, and safety compliance. Ultimately, this role contributes to the overall success and reputation by fostering a positive work environment and ensuring guest satisfaction.

Preferred Qualifications

• Previous hotel, fine dining, upscale restaurant, or related experience preferred
• Proficiency with restaurant management software and point-of-sale systems.
• Certification in food safety (e.g., ServSafe).
• Demonstrated leadership skills with a focus on team development and customer service excellence.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional and composed while resolving guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays, as needed.

Responsibilities

• Supervise and coordinate the activities of front-of-house staff during evening shifts to ensure efficient service delivery.
• Monitor customer interactions and promptly address any issues or concerns to maintain high levels of guest satisfaction.
• Assist in training, and performance evaluations to build a motivated and skilled team.
• Collaborate with kitchen and management teams to ensure seamless communication and timely service.
• Maintain compliance with health, safety, and sanitation standards throughout the restaurant.
• Manage inventory and supplies to support daily operations and minimize waste.
• Prepare reports on shift performance, customer feedback, and operational challenges for management review

What We're Looking For

• A warm, welcoming professional who genuinely enjoys helping guests.
• An organized and detail-oriented team member.
• A calm problem-solver who can handle multiple priorities.
• Someone who demonstrates professionalism, reliability, and a service-first mindset.

Physical Requirements

This position requires the ability to:

• Stand and walk for extended periods and move throughout the front office area.
• Sit, bend, reach, and lift as needed to complete job duties.
• Occasionally lift and carry supplies or equipment up to 25 pounds.
• Use computers, phones, tablets, and standard office equipment for extended periods.

Technology & Systems

Experience with the following is preferred:

• Property Management Systems (PMS)
• Point-of-Sale (POS) systems
• Microsoft Office Suite
• Hotel guest-service and communication platforms

Amazing Benefits At A Glance

• Team-Driven and Values-Based Culture
• Medical, Dental & Vision Insurance
• Paid Vacation, Sick Time & Holidays
• 401(k) Retirement Plan
• Employee Assistance Program
• Career Growth Opportunities & Leadership Development Programs
• Reduced Hotel Rates Throughout Our Portfolio
• Employee Referral Program
• Life Insurance
• Flexible Spending Account (FSA)
• Paid Parental Leave
• Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More)

Why Hotel Equities?

At Hotel Equities, we believe hospitality begins with people. Our award-winning culture is built on integrity, accountability, service, and leadership. We empower our associates to grow professionally while delivering exceptional experiences for our guests and outstanding results for our owners.

Whether you're beginning your hospitality career or bringing years of industry experience, you'll find opportunities to grow your career with one of the hospitality industry's most respected management companies.

Hotel Equities is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace where every associate is respected, valued, and empowered to succeed.

Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Responsibilities may evolve based on business needs.