Restaurant Supervisor-Food Hall

Turning Stone Enterprises, LLC; Town of Verona (NY); On-site; USD 44,000 - 53,000; Full time

Job summary

Turning Stone Enterprises, a dynamic casino operator, seeks a Food Hall Supervisor to lead dining operations in a fast-paced environment. The role emphasizes guest service, team leadership, and maintaining food quality standards while offering career development opportunities. Join a thriving organization committed to both employee and guest satisfaction.

Benefits

Paid time off

Tuition assistance

Career-building professional development

Quality healthcare and dental benefits

Robust 401k retirement plan

Qualifications

• Previous supervisory experience required.
• Must possess outstanding guest service skills.
• Ability to make decisions in a fast-paced environment.

Responsibilities

• Supervises staff and maintains service levels in dining outlets.
• Regularly monitors inventory and orders supplies as needed.
• Ensures efficiency and performs training for F&B operations.

Skills

Guest Service

Communication

Organization

Leadership

Education

High School Diploma or Equivalency

College degree or some level of secondary education

Tools

Microsoft Office

Job description

Job Requirements

Starting Pay Range: $44,000-53,000 yearly (non-exempt)

Swing Shift

As the Food Hall Supervisor, you’ll be at the center of the action, ensuring smooth operations across multiple dining outlets in a fast-paced, high-energy casino environment. You’ll lead a dynamic team, maintain top-tier food quality and service, and create an inviting atmosphere for guests to enjoy a variety of delicious options. If you thrive in a lively setting, have a passion for hospitality, and love keeping things running seamlessly, this is the role for you!

What does a Restaurant Supervisor do?

• Supervises staff and maintains services levels. Consistently demonstrates outstanding guest service skills and always identifies repeat guests. Ensures staff is friendly and welcoming at all times.
• Maintains knowledge of F&B Operation’s internal functions, controls and software updates and takes the initiative to convey pertinent information to employees regarding policy changes.
• Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls.
• Demonstrates outstanding guest service skills and always identifies repeat guests.
• Maintains professional rapport and confidentiality in communicating with other departments as required by procedure (i.e. IT, Gaming Commission, Security, Surveillance, Games, Nation Police, Payroll, HR and Marketing).
• Takes responsibility for ensuring that employees are trained/developed in F&B Operations and monitors business flow to develop efficient training, break and shift schedules.
• Is always available to assist F&B employees at designated outlet locations as needed.
• Regularly monitors the inventory of all F&B supplies and orders supplies as needed.
• Remains current on daily and weekly bus schedules, tracks banquet event orders that may affect business.
• Understands and maintains the highest quality of food and service levels.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 holePGA-level golfcourses, and other unique ventures.

Work Experience

To be successful as a Restaurant Supervisor, you'll need:

• High School Diploma or Equivalency required. College degree or some level of secondary education preferred.
• Previous supervisory experience required.
• Previous F&B experience required.
• Above average verbal and written communication skills required.
• Must possess computer skills with knowledge of Microsoft Office.
• Must possess outstanding guest service skills.
• Previous money handling experience with basic math skills required.
• Ability to organize/prioritize and complete multiple tasks simultaneously.
• Ability to make decisions in a fast-paced environment and accommodate a flexible work schedule.
• Must be able to stand/walk for long periods of time and lift up to 10lbs.

What we value:

·Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.

·Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.

·Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in theirwork.

Benefits

Why choose Turning Stone Resort Casino?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!