Restaurant Supervisor, Auld Alliance

McLemore Club, LLC; Northern (KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay

Hotel Discount Program

Uniforms Provided

Health, Dental, Vision Insurance

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Valor Hospitality seeks a Restaurant Supervisor to oversee shift operations, coordinating with kitchen staff to deliver high-quality service and ensure safety and compliance. This role includes hiring, training, scheduling, and coaching restaurant associates to meet financial and guest satisfaction goals.

The position requires 2+ years in food and beverage, basic restaurant operations knowledge, and strong communication skills.

Qualifications

• Excellent oral, written and presentation skills.
• Ability to delegate, manage manpower and establish priorities.
• Listen effectively and communicate professionally with guests and associates.
• Operate department within Foundation Document guidelines.
• Basic knowledge of restaurant operations.

Responsibilities

• Supervise the shift operations in the restaurant and liaise with kitchen staff to ensure smooth operations and safety regulations.
• Interview, hire, schedule, train, develop and coach restaurant associates; conduct performance reviews as appropriate.
• Create and implement promotions, buffet presentations and ideas to capture more in-house guests.
• Maintain sanitation standards and supervise equipment maintenance to protect assets and ensure quality service.
• Investigate and resolve guest needs and inquiries to enhance future sales prospects.
• Update cash management and generate reports to aid restaurant administration.
• May serve as manager on duty and perform other duties as assigned.

Skills

Oral communication

Written communication

Presentation skills

Delegation

People management

Listening skills

Operations knowledge

Education

Two to four-year college degree

Job description

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here. Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

Supervise the associates in the shift operations and aid in the administration of the Restaurant to achieve guest satisfaction, quality service, compliance of policies and procedures while meeting/exceeding financial goals.

ESSENTIAL RESPONSIBILTIES

Supervise the shift's operations in the restaurant and liaise with the kitchen staff to ensure smooth operations, compliance with procedures and safety regulations and an optimal level of quality service and hospitality are achieved.

Supervise the restaurant associates; interview, recommend hiring, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline as appropriate with the guidance of the restaurant management team.

Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in-house guests and a larger share of the local market.

Avoid legal challenges by conforming to the regulations of the alcoholic beverage commission.

Maximize bar profitability by ensuring portion control; monitoring accuracy of charges.

Maintain safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; supervise the maintenance of restaurant equipment to protect the assets, while securing revenues and complying with legal regulations and ensure quality service.

Investigate, resolve, respond to guest needs, inquires, comments and/or problems to ensure a quality experience and enhance future sales prospects.

Update the cash management system and compile, generate and prepare various reports to aid in the administration of the Restaurant.

Respond to guest needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.

Supervise the maintenance/sanitation of the restaurant and equipment during the shift to protect the assets, comply with regulations and ensure quality service.

Perform special projects and other responsibilities as assigned.

May serve as manager on duty.

Any other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Two to Four-year college degree or equivalent education/experience.

Minimum of two-year experience in the food and beverage industry.

Requires basic knowledge of restaurant operations.

Possess excellent oral, written and presentation skills.

Ability to delegate, manage manpower and establish priorities consistent with department/hotel objectives.

Listen effectively.

Operate department within the guidelines of the Foundation Document.

Communicate to both, guests and fellow associates, professionally and positively.

PHYSICAL DEMANDS

• Continuous Standing as needed
• Lift, pull, push, bend, and move items to support the hotel and outlets

BENEFITS PACKAGE

• Competitive Salary Daily Pay!
• Team Member
• Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.