Restaurant Supervisor

HEI Hotels & Resorts; Westminster (CO); On-site; Full time

Job summary

Join HEI Hotels & Resorts as you assist in managing the Restaurant and Room Service operations at The Westin Westminster. This role emphasizes ensuring guest satisfaction while meeting compliance and financial objectives. We’re seeking candidates with strong communication skills and a commitment to delivering quality service in a prime hospitality environment.

Benefits

Free meals for associates

Monthly employee appreciation celebrations

Discounted hotel stays

Comprehensive benefit programs

401(k) Savings Plan with matching funds

Pet insurance

Qualifications

• Ability to use point of sale.
• Ability to lift/carry weight up to 50 pounds.
• Effective verbal and written communication skills.

Responsibilities

• Assist the Outlet Manager in managing food and beverage outlets.
• Monitor service standards and guest satisfaction.
• Supervise the completion of sidework duties.

Skills

Effective verbal communication skills

Effective written communication skills

Ability to adapt communication style

Ability to use point of sale

Ability to lift/carry weight up to 50 pounds

Ability to push/pull carts weighing up to 150 pounds

Job description

About Us

Ideally positioned 15 minutes from both Denver and Boulder, The Westin Westminster provides convenient access to the 16th Street Mall and Pearl Street Mall, as well as abundant outdoor recreation afforded by the Rocky Mountains. Our Vision is to be the premier employer in the hospitality sector between Denver and Boulder. We recently received the AAA 4 Diamond rating, and we offer free meals to our associates as well as monthly employee appreciation celebrations, incentives for excellent customer service, and discounted hotel stays. Apply today and join an outstanding hotel focused on providing the highest quality of hospitality to our guests!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

This role is being hired at $23 per hour, applications will be accepted until June 30, 2025.

Essential Duties and Responsibilities:

• Monitor servers and busperson adherence to all service standards.

• Supervise service of guests, being watchful of signals from guests in need of service.

• Assist manager to establish and monitor sidework duty completion.

• Maintain bank to HEI Hotels and Resorts standards.

• Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage.

• Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.

• Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.

• Communicate daily with restaurant manager with regard to special events, house counts, etc.

• Assist restaurant manager in conducting menu classes and taste panels.

• Communicate both verbally and in writing to provide clear direction to staff.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills:

• Ability to use point of sale.

• Ability to lift/carry weight up to 50 pounds with or without reasonable accommodation.

• Ability to push/and pull carts of products weighing up to 150 pounds with or without reasonable accommodation.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed.Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.