Restaurant Supervisor

St-Petersburg-Marriott-Clearwater; Saint Petersburg (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

St-Petersburg-Marriott-Clearwater invites an experienced Restaurant Supervisor to support the Food and Beverage Manager in delivering top-quality service at our hotel in Saint Petersburg, FL. You will help manage payroll and overhead costs while driving revenue through excellent guest experiences and teamwork.

You will oversee daily service standards, assist in staff scheduling, training, and promotions, and ensure compliance with safety and brand guidelines.

Qualifications

• At least 1 year of progressive experience in a hotel or related field.
• High School diploma or equivalent.
• College coursework in related field helpful.
• Previous supervisory responsibility preferred.
• Ability to convey information clearly.
• Must work well under pressure and manage conflicting priorities.

Responsibilities

• Assist Food and Beverage Manager in managing food and beverage costs.
• Maintain regular attendance and professional appearance.
• Ensure hospitality standards and guest satisfaction across all service areas.
• Coordinate with departments and promote team communication.
• Assist in wage progress, scheduling, and staff development.
• Respond promptly to guest concerns and safety incidents.

Skills

Supervisory experience

Communication

Financial awareness

Problem solving

Stress management

Education

High School diploma or equivalent

College coursework in related field

Tools

P.O.S. system

Job description

Description

The Restaurant Supervisor is responsible for assisting the Food and Beverage Manager in ensuring first quality Food and Beverage service, while maintaining adherence to budgeted payroll and overhead costs. He/she is also responsible for continually working toward improving Food and Beverage sales revenues beyond budget. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM or hourly associates, overtime does apply and is calculated accordingly.

Job Duties and Responsibilities

• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Be familiar with the organization of Avion Hospitality and know the function of each department.
• Assist Food and Beverage Manager in maintaining food and beverage costs.
• Maintain close communication links with all employees, seeking input regarding food and beverage issues and acting as a motivating influence.
• Monitor and follow up on all servers' cash overages and shortages.
• Maintain service standards throughout the department by using such quality control instruments as Standard of the Week and coaching sessions.
• Immediately follow up on accidents, problems or guest complaints in the Food and Beverage Department.
• Be familiar with and able to react to emergency situations by knowing locations of fire and extinguishers and exits.
• Maintain proper consistent disciplinary actions for all Food and Beverage employees.
• Be familiar with P.O.S. system used in the hotel.
• Ensure employees are at all times, attentive, friendly, helpful and courteous to guests, employees and other managers.
• Assist the Food and Beverage Manager in wage progress and productivity reports for Food and Beverage Department.
• Assist in preparation of staff schedules according to business forecast, maintaining adherence to wage control, productivity standards and guest service scores.
• Assist in monthly food and beverage inventories and reconciliations.
• Ensure all side work duties are completed by servers.
• Assist Food and Beverage Manager in developing promotional ideas.
• Assist Food and Beverage Manager in planning and organizing monthly department meetings.
• Initiate and promote sales efforts for all service personnel.
• Assist the Food and Beverage Manager in preparing for and conducting employee performance appraisals.
• Assist the Food and Beverage Manager and Food Production Manager in maintaining and improving the quality and presentation of all food products.
• Attend weekly Food and Beverage meeting, daily pre-meal meetings, and other meetings as required by management.
• Perform any other duties as requested by management.

Requirements

Education and Experience

• At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.