Restaurant Supervisor

Sage Hospitality Group; Raleigh (NC); On-site; USD 30,000 - 32,000; Full time

Job summary

Sage Hospitality Group in Raleigh, NC, seeks a Restaurant Supervisor to support Indigo Raleigh’s operations and guest service excellence.

In this role you will assist the Restaurant Manager, supervise servers, and help maintain standards, inventory, and guest satisfaction. Experience 1–2 years in hospitality is preferred; MICROS Simphony POS knowledge is a plus.

Qualifications

• High school education or equivalent.
• 1–2 years of experience in a related hospitality role with this company or similar.
• Advanced knowledge of food and beverage management; strong guest service focus.

Responsibilities

• Assist Restaurant Manager in all phases of restaurant operations.
• Supervise servers and restaurant staff to uphold service standards.
• Maintain cash bank per SOP and ensure accuracy and security.
• Monitor daily shift communication and plan staffing for coverage.
• Ensure cleanliness and proper setup of dining areas and stations.
• Communicate events and guest counts with the restaurant manager.
• Support menu tastings and training sessions for staff.

Skills

People management

Communication

Guest service

POS familiarity

Education

High school diploma

Tools

MICROS Simphony POS

Job description

Sage Hospitality Group is set to hire a Restaurant Supervisor to join us at the upcoming Indigo Raleigh in North Carolina! As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Assist Restaurant Manager / F&B Director in all phases of restaurant operations. Responsible for complete restaurant operation in absence of manager.

• Monitor servers, runners, and other restaurant associates and ensure adherence to all service standards and SOPs, including inspecting staff for correct, clean, complete uniform, clean polished shoes, name tag and general appearance standards.
• Supervise service of guests, being watchful of signals from guests in need of service.
• Assist manager to establish and monitor side-work duty completion.
• Maintain bank to SOP, keep it balanced and secure at all times.
• Read daily communication sheets from previous shift and prepare one for the following shift. Check for all personnel call offs and check floor plan for coverage.
• Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.
• Communicate daily with restaurant manager with regard to special events, house counts, etc.
• Assist restaurant managers in conducting menu classes and taste panels.

Education/Formal Training

High school education or equivalent.

Experience

Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of people and/or complex problems and food and beverage management.
• Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
• Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.
• Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, and schedules.
• Experience with MICROS Simphony POS is a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs.
• Bending -Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies.
• No kneeling required.
• Mobility -95% of shift covering all areas of outlets supervising.
• Continuous standing to assist at hostess station -minimal stationary standing. Climbing stairs -varies by location.
• No driving required.

Environment

Inside 95% of work day. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen

USD $22.00 - USD $23.00 /Hr.