Restaurant Supervisor

LOREN AT LADY BIRD LAKE EMPLOYER LLC; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) match

Medical/Dental/Vision

Paid Holidays

Paid Maternity/Paternity Leave

Employee Assistance Program

Complimentary Employee Meal

Complimentary Bus Passes

50% dining discount

Job summary

The Loren Hotel Austin seeks an Outlets Supervisor to lead front-of-house operations across Nido, Café, Pool Service, and In-Room Dining. You will uphold service standards, support training, and drive guest satisfaction through attentive supervision of a diverse team.

Qualified candidates will have 1–2 years in a restaurant or café setting, plus 6 months supervisory experience. Competitive benefits include meal perks and employee support programs.

Qualifications

• High school diploma or equivalent required.
• 1–2 years experience in a restaurant, café, or catering environment preferred.
• Six months supervisory experience is preferred; ability to supervise and coordinate front-of-house staff.

Responsibilities

• Supervise FOH service in Nido restaurant, dining room, bar, and pool.
• Support In-Room Dining quality and timely service.
• Assist with creating training materials for staff.
• Oversee daily café operations and guest service; assist with ordering and seasonal menus.
• Lead FOH during activations and events; ensure smooth guest flow; provide guest feedback.

Skills

Communication

Leadership

Team management

Problem solving

Planning & Organization

Education

High school diploma or equivalent

Job description

About UsAt the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin.With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space.We are Uncompromising by NatureWe are here for those who question the ordinary. Who shun the mundane, the dull and the blunt. The risk-takers, the tree-shakers, the trail-makers. Those who believe in more, in further, and better. Who won’t settle for second, or for “good enough?” or “nearly there?” Who will get to their feet and not be shaken by doubters. Not afraid to be one of the curious minds. Who will talk of the world with elegance and charm. Knowing of its beauty, its delicate place. Yet embrace those things that bring us on. Art, food, wine, and song. Find us, united by a love for life. Its zest, its zing… its unpredictable turns. Join our commitment, our passion, and flair. Free spirits with soul.Our Full-time Eligible benefits include:Participation in 401(k) with company match of up to 4%*Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital IndemnityPaid PTOPaid HolidaysPaid Maternity/Paternity LeaveEmployee Assistance Program*Complimentary Employee Meal*Complimentary Bus Passes*50% off Dining in Nido*Recognition Programs, Incentives and Celebrations*Benefits available to Part time AssociatesJob SummaryThe Outlets Supervisor oversees the daily operations of Nido, Café, Pool Service, and In-Room Dining, ensuring seamless front-of-house performance across all venues. This role is key to maintaining service excellence by upholding operational standards, enforcing established systems, and actively supporting front-of-house teams to deliver outstanding guest experiences.Essential ResponsibilitiesNido & Guest DiningSupervise FOH service in Nido restaurant, dining room, bar, and pool.Support In-Room Dining quality and timely service.Assist with creating training materialsCafé LeadershipOversee daily café operations and guest service.Assist with ordering.Develop and roll out seasonal café drink menus.Train café associates on service standards and product knowledge.Property Activations & EventsAssist with planning, staffing, and executing activations (live music nights, Cielo events, seasonal promotions).Lead FOH during activations and special events, ensuring smooth guest flow.Provide feedback on guest response and future ideas.Marketing SupportHelp build and send email campaigns, draft copy, and source images.Support photo/video shoots, influencer collaborations, and press visits.Maintain organized brand assets and update event listings, offers, and OTA channels.Assist with activations and hotel-hosted events, including onsite support.Create quick-turn graphics in Canva for promotions and track post-campaign results.Team Support & FlexibilityJump in to fill service gaps when short-staffed, working alongside the team.Health, Safety & ComplianceEnsure sanitation and safety standards are maintained in all F&B areas.Enforce uniform, grooming, and hygiene standards across outlets.Verify age compliance for alcohol service.Other ResponsibilitiesAll other duties as assigned, requested, or deemed necessary by leadership.Supervisory Duties5-40 associatesCore CompetenciesDrawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:CommunicationCost ConsciousnessManaging PeopleJob KnowledgeJudgmentLeadershipDelegationPlanning & OrganizationProblem SolvingQualityPosition QualificationsEducation/Formal TrainingHigh school diploma or equivalent.ExperienceOne to two full years of employment in a related position in a restaurant, Café or catering environment.6 months supervisory experience, preferred.Knowledge/SkillsRequires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.Supervision/management communication skills are required.Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations.Ability to make occasional decisions which are generally guided by established policy and procedures.Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.Must have knowledge of chemicals/agents for training purposes.Physical DemandsThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs. Carrying, (ranging from clipboard to food products to small equipment).Bending/kneeling required for taping down cords, skirting tables, picking up floor after function, occasionallyMobility -ability to service clients on a moments notice, variable distances, 100%.Continuous standing -function observation, client site inspections (one hour minimum to four hours maximum).EnvironmentInside 95% of work day. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen.