Restaurant Shift Supervisor

Perkins American Food Co.; Cedar Rapids (IA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Educational Assistance

Competitive Pay

Comprehensive Health Benefits

401(k) with Company Match

Flexible Schedule

Meal Discounts

Career Development Pathway

Job summary

Perkins American Food Co. is looking for a Service Leader in Cedar Rapids, Iowa. This role involves ensuring guest satisfaction, managing service quality, and training staff for optimal performance. Successful candidates will possess skills in customer service, coordination, and effective communication.

Responsibilities include greeting and serving guests, resolving complaints, and maintaining facility standards while also ensuring employee training and food safety compliance. Competitive pay and various benefits offered.

Qualifications

• Training in sanitation, safety, and customer service provided.
• Reliability with cash register and payment handling required.
• Clear communication skills necessary.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Ensure guests are greeted, seated, and served properly.
• Resolve guest complaints effectively.
• Manage payment handling and cash control.
• Maintain facility and equipment through preventative measures.
• Oversee food temperatures for safety.
• Train employees during shifts.
• Ensure menu items are prepared and served correctly.
• Address any service deficiencies proactively.
• Communicate issues with management and coworkers.
• Impact sales through customer satisfaction.

Skills

Sanitation

Customer service

Trustworthiness

Coordination

Communication

Job description

Position Description

As a Service Leader, you will be responsible for achieving guest satisfaction through implementation of company policies, procedures, programs, and performance standards. In addition, you will monitor compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment.

Benefits

• Educational Assistance with DeVry University with complimentary laptop
• Immediate Family Members are also eligible
• Competitive Pay with Service Award Incentive
• Get paid daily through Daily Pay
• Comprehensive Health Benefits including Medical, Dental, Vision, and more
• 401(k) retirement savings with company match
• Flexible Schedule
• All you can eat pancakes + meal discounts
• Employee Discount Program
• Development Pathway: Step by step process to grow your career
• 3 College Credit hours for completing manager training

Responsibilities

• Ensures that all guests are properly greeted, seated, and served.
• Accountable for proper resolution of all guest complaints.
• Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks.
• Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.
• Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
• Trains employees during shift to guarantee proper and productive performance.
• Takes responsibility and verifies that all menu items are prepared and served according to standards.
• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
• Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
• Responsible for change fund, cash register, and guest check control. Performance will have a direct effect on the unit’s sales and profits through consistent guest satisfaction and cost controls.

Qualifications

• Basic skills such as sanitation, safety, and customer service taught through in-house training.
• Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register.
• Must be able to communicate clearly.
• Must be able to coordinate multiple tasks simultaneously.

Physical Requirements / Environment / Work Conditions

• Must have high level of mobility/flexibility.
• Must be able to work irregular hours under heavy stress/pressure during peak times.
• Must possess a high level of coordination.
• Must lift and carry serving trays weight up to 20 pounds for distances up to 30 feet.
• Must be able to fit through an opening 30" wide.
• Requires frequent reaching, bending, pushing and pulling.
• Exposure to heat, steam, smoke, cold and odors.
• Requires continual standing and walking.

Disclaimer: This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required.