Restaurant Shift Supervisor

Ascent Hospitality Management; Cape Coral (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hospitality management company is seeking a Service Leader to ensure guest satisfaction through effective implementation of policies and procedures. You will be responsible for training staff, resolving complaints, and maintaining safety standards. This role requires excellent communication skills and the ability to manage multiple tasks in a fast-paced environment.

Benefits

401(k)

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Qualifications

• Basic skills in sanitation, safety, and customer service.
• Trustworthy with payment handling and cash register operation.

Responsibilities

• Greet, seat, and serve guests properly.
• Resolve guest complaints effectively.
• Train employees during shifts for optimal performance.

Skills

Customer Service

Communication

Sanitation

Job description

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Join Our Success!

• Educational Assistance with DeVry University, including a complimentary laptop**
• Immediate Family Members are also eligible
• Competitive Pay with Service Award Incentive
• Get paid daily through Daily Pay!
• Comprehensive Health Benefits including Medical, Dental, Vision, and more!***
• 401(k) retirement savings with company match
• Flexible Schedule
• All-you-can-eat pancakes + meal discounts!
• Employee Discount Program
• Development Pathway: Step-by-step process to grow your career
• Earn 3 College Credit hours for completing manager training****

Company Overview

Founded in 1958, Perkins operates 324 restaurants across 32 states and four Canadian provinces. The system includes 85 company-owned and 234 franchised units. Perkins Restaurant & Bakery is committed to providing personalized service and delicious, homestyle food at great value, maintaining a focus on guest satisfaction and employee success.

Position Description

As a Service Leader, you will ensure guest satisfaction by implementing company policies, procedures, and standards, while monitoring compliance to guarantee a quality work environment.

Responsibilities

1. Greet, seat, and serve guests properly.
2. Resolve guest complaints effectively.
3. Handle cash, credit card transactions, and gift cards securely.
4. Maintain safety, sanitation, and security standards for the facility and equipment.
5. Monitor food temperatures to prevent foodborne illnesses.
6. Train employees during shifts for optimal performance.
7. Ensure menu items are prepared and served according to standards.
8. Identify and correct system issues to maximize guest satisfaction.
9. Communicate with management about operational issues.
10. Manage change funds, cash registers, and guest checks to influence sales and profits positively.

Qualifications

• Basic skills in sanitation, safety, and customer service.
• Trustworthy with payment handling and cash register operation.
• Excellent communication skills.
• Ability to manage multiple tasks simultaneously.

Physical Requirements & Work Conditions

• High mobility and flexibility.
• Ability to work irregular hours under stress during peak times.
• Good coordination skills.
• Ability to lift and carry trays up to 20 pounds.
• Ability to fit through a 30” wide opening.
• Frequent reaching, bending, pushing, and pulling.
• Exposure to heat, steam, smoke, cold, and odors.
• Continuous standing and walking.

Disclaimer: This description reflects principal job elements but is not exhaustive. Employees may perform other duties as required.