Restaurant Shift Manager - VIP Lounge - Full Time

Ocean Casino Resort; Atlantic City (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Shift Manager for its restaurants. This role is pivotal in ensuring exceptional service and operational excellence during assigned shifts. You will manage the restaurant's performance, uphold service standards, and foster a positive environment for both guests and staff. If you thrive in a fast-paced setting and have a passion for the food and beverage industry, this opportunity offers a dynamic work environment with ample growth potential. Join a team dedicated to delivering outstanding dining experiences and making a lasting impression on guests.

Benefits

Free meal on shift

Training & Development

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off

Qualifications

• 3-5 years' experience in full-service restaurant management.
• Strong communication skills in English required.

Responsibilities

• Oversee restaurant operations and ensure high standards of service.
• Train and evaluate restaurant personnel while enforcing policies.

Skills

Restaurant Management

Customer Service

Team Building

Sanitation Compliance

Communication Skills

Education

Bachelor's degree in related field

Job description

About The Role

The Shift Manager Restaurants is responsible for directly overseeing the operations of the food and beverage outlet on an assigned shift.

Position Responsibilities

• Responsible for overall management of restaurant for a particular shift
• Creates and ensures a fresh, positive and exciting environment where sanitation, flawless delivery and execution of product excellence and service are paramount
• Accountable for and dedicated to ensuring service commitments, standards/expectations, financial goals, and policies/procedures are consistently upheld
• Builds rapport, commitment, and loyalty with team members and guests
• Ensures that service is carried out in accordance with established policy
• Trains and evaluates all restaurant personnel and enforces food and beverage policies and procedures
• Ensures sanitation compliance throughout restaurants
• Handles customer complaints
• Responsible for meeting profit goals in all the restaurants
• Responsible for compliance with all regulatory requirements within area of responsibility
• Maintains a clean, safe, hazard-free work environment within area of responsibility

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
• Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
• Must be able to lift/push/pull up to 25 lbs

Requirements

• Three to five years' experience in full service restaurant management
• Bachelor's degree from a four-year college or university in a related field
• Ability to effectively communicate in English (Read, Write, Speak & Understand)

Benefits

• Free meal on shift
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Gambling Facilities and Casinos