Restaurant Shift Manager

Shake Shack; Santa Clara (CA); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

Weekly Pay

Performance bonuses

Health, Dental, Vision Insurance

Flexible Spending Accounts

401(k) plan with company match

Paid Time Off / Sick Time

Parental Leave

Employee Assistance Program (EAP)

Commuter Benefits

Meal Discounts

Career development opportunities

Job summary

Shake Shack Enterprises, LLC is seeking a restaurant shift leader to manage service flow, supervise hourly team members, and uphold safety and quality standards on a busy shift. You will participate in interviewing and support operations like purchasing and inventory to keep restaurant performance high.

The role emphasizes strong communication, problem-solving, and leadership with opportunities for growth in a fast-paced hospitality environment.

Qualifications

• Minimum 1 year of restaurant leadership experience supervising a team.
• Food Safety Certification as per local jurisdiction.
• Strong problem-solving skills; effective written and verbal communication.

Responsibilities

• Manage the flow of service and direct the work of team members on a shift to ensure safety, cleanliness, quality, and speed.
• Help build and lead a high-performing team of hourly Team Members.
• Participate in applicant interviews and assist with employee relations; may assist with purchasing, receiving, inventory, etc.

Skills

Leadership

Food Safety Certification

Problem Solving

Communication

Job description

Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands‑on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part Of Something Good.

Job Responsibilities

Manage the flow of service and direct the work of team members on a shift to ensure the highest levels of safety, cleanliness, quality, and speed. Help build and lead high performing team of hourly Team Members. May assist with operational support functions (i.e. Purchasing, Receiving, Inventory, etc.) Participates in applicant interviews and assists with employee relations.

Job Qualifications

At least 1 year of restaurant leadership experience supervising a team Food Safety Certification according to local jurisdiction Strong problem solving skills Effective communication skills, both written and verbal

Perks

• Weekly Pay
• Performance bonuses based on the achievement of pre-determined goals
• Medical, Dental, Vision Insurance & Flexible Spending Accounts*
• Supplemental Life Insurance and Short-Term Disability*
• 401(k) plan with Company Match*
• Paid Time Off/ Sick Time*
• Paid Parental Leave*
• Employer Assistance Program (EAP)
• Commuter Benefits
• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
• Shake Shack Meal Discounts
• Charitable opportunities to give back
• Employee Resource Groups
• Career development opportunities – we are growing!
• *Eligibility criteria applies
• Starting Hourly Rate - $24.00 - $28.00, as well as an additional $2/hour for certain shifts worked after midnight

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built… and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we “Stand for Something Good.” Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

We are proud to have received recognition for our Inclusive Policies & Practices four years in a row and counting! With numerous employee led resource groups, mentorship pairings, and career-growth opportunities to fit your aspirations, we are confident you’ll find your place here to thrive as your authentic self.