Restaurant Shift Leader & Team Coach

Smith Dairy Queens, Ltd.; San Marcos (TX); On-site; USD 18,000 - 26,000; Full time

Job summary

A local fast-food franchise in San Marcos, Texas is seeking a dedicated Shift Leader to provide guidance and leadership to hourly staff. This role requires at least 1 year of management experience in a restaurant chain and a strong commitment to customer service. The Shift Leader will manage specific areas of the restaurant, conduct training, and resolve customer complaints. Flexibility in work hours is essential. Join us to make a positive impact in our restaurant!

Qualifications

• Must be at least 18 years of age.
• 1-year minimum of management experience at a restaurant chain.
• Ability to work flexible hours to support business needs.

Responsibilities

• Provide leadership and guidance to hourly staff during shifts.
• Organize and staff the restaurant according to the written schedule.
• Conduct orientation, training, and evaluation of crew members.
• Handle minor customer complaints effectively.

Skills

Exceptional customer service

Teambuilding capacity

Strong math skills

Windows-based computer literacy

Good communication skills

Conflict resolution skills

Education

High school diploma

Job description

A local fast-food franchise in San Marcos, Texas is seeking a dedicated Shift Leader to provide guidance and leadership to hourly staff. This role requires at least 1 year of management experience in a restaurant chain and a strong commitment to customer service. The Shift Leader will manage specific areas of the restaurant, conduct training, and resolve customer complaints. Flexibility in work hours is essential. Join us to make a positive impact in our restaurant!