Restaurant Shift Leader: Fast-Paced, Customer-Focused

Potbelly Sandwich Works; Springfield (IL); On-site; USD 22,730 - 32,373; Full time

Job summary

A popular sandwich shop in Springfield is seeking a Shift Leader who will manage a team, ensuring excellent customer service and product quality. The role requires at least 1 year of supervisory experience in a restaurant setting and the ability to lead and train staff effectively. Applicants should have a high school diploma and must pass a Food Safety Certification course. This position offers up to $20.00 per hour, with a focus on maintaining a positive customer experience and operational efficiency.

Qualifications

• Minimum of 1 year supervisory experience in a restaurant or retail environment.
• Must pass a Food Safety Certification course.
• Ability to comprehend and communicate in English.

Responsibilities

• Lead associates to ensure outstanding product quality and customer service.
• Resolve customer complaints and empower associates to satisfy customers.
• Control food and labor costs while meeting food safety standards.

Skills

Customer service

Team leadership

Organizational skills

Communication skills

Multi-tasking

Education

High School degree

Job description

A popular sandwich shop in Springfield is seeking a Shift Leader who will manage a team, ensuring excellent customer service and product quality. The role requires at least 1 year of supervisory experience in a restaurant setting and the ability to lead and train staff effectively. Applicants should have a high school diploma and must pass a Food Safety Certification course. This position offers up to $20.00 per hour, with a focus on maintaining a positive customer experience and operational efficiency.