Restaurant Shift Leader

Workstream; Old Saybrook (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Restaurant Shift Leader to oversee operations and ensure exceptional guest experiences. This role involves managing staff, resolving issues, and maintaining high standards of service and cleanliness. The ideal candidate will possess strong leadership skills and a commitment to fostering a positive work environment. With a focus on teamwork and operational excellence, this position offers a chance to grow within a company that values its employees and prioritizes their development. Join a dynamic team dedicated to delivering outstanding service in a fast-paced environment.

Benefits

Competitive Salary

Bonus Program

401(k) with Company Match

Medical, Dental, Vision Insurance

Paid Time Off

Ongoing Career Development

Scholarship Opportunities

People-First Culture

Values-Based Leadership

Qualifications

• Must be at least 18 years of age with a high school diploma or equivalent.
• Strong leadership and communication skills are essential.

Responsibilities

• Oversee restaurant operations during shifts ensuring exceptional guest service.
• Manage staff, handle cash, and maintain cleanliness and safety standards.

Skills

Leadership Skills

Communication Skills

Customer Service

Conflict Resolution

Time Management

Education

High School Diploma or Equivalent

Tools

Rackson Systems

Job description

Restaurant Shift Leader

Reports to: Restaurant General Manager

The Shift Leader oversees all Restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards. They interact with guests, supervise staff, handle cash management, and maintain cleanliness and safety. The Shift Leader works hands-on as needed, partners with the Management Team to execute the business plan, provides training to others, and resolves issues promptly while enforcing policies and procedures.

Essential functions include, but are not limited to:

• Demonstrates self-awareness and ability to motivate self and others.
• Proactively seeks and accepts feedback.
• Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations.
• Ensures adherence to brand standards for service, food quality, and safety.
• Creates a supportive environment for team members to excel.
• Interacts with guests and resolves concerns promptly and effectively.
• Treats employees with respect and recognition.
• Manages sales and labor tracking within Rackson systems.
• Ensures cash handling procedures are followed by others.
• Adheres to food and cash control guidelines.
• Maintains cleanliness, maintenance, and service standards to uphold brand image.
• Plans and executes shift operations efficiently.
• Follows company guidelines for cost control and resource utilization.
• Leads with empathy, fairness, and a focus on teamwork.
• Identifies and develops talent for future roles.
• Applies financial understanding to improve business decisions.
• Manages shift activities for operational excellence.
• Ensures compliance with labor laws and regulations.
• Supports the success of the business hands-on as needed, whether by preparing food, serving guests, cleaning the store, or other duties.
• Other duties as assigned.

What Will Make You Successful:

• Must be at least 18 years of age.
• High school diploma or equivalent restaurant management experience.
• Previous fast food restaurant experience required.
• Communication in English is required, Spanish comprehension helpful.
• Strong leadership skills, including leading by example and remaining calm and professional in challenging situations.
• Ability to handle confidential information with discretion.
• Willingness to learn all areas of restaurant operations & work multiple stations.
• Ability to display positive attitude and a genuine desire to make others happy and serve one another.
• Strong communication skills, including verbal communication in Spanish and/or English.
• Self-motivated and action-oriented.
• Attitude that embraces learning.
• Willing to admit when you made a mistake, take accountability, and fix the issue.
• Prompt and regular attendance on assigned shifts - dependable and reliable.
• Must have reliable transportation to work and to company outside events / meetings.
• Must be available and willing to work a variety of days/times including weekends, evenings, and holidays.
• Physical Requirements: Lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves. Stand for long periods of time. Frequently squat or stoop to reach items on low shelves or off the floor. Routinely reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment. Requires frequent motions of bending, wiping, sweeping, and mopping. Frequent exposure to fluctuating temperatures in areas such as cooler, freezer, and cooking sections of the restaurant. Hazards include, but not limited to, slipping, tripping, burns, cuts, abrasions, and falls.
• Reasonable Accommodations: May be made to enable individuals with disabilities to perform the essential functions of the job.

What You Can Expect from Us:

• Competitive salary and bonus program
• 401(k) with company match
• Medical, dental, vision Insurance
• Paid time off
• Ongoing career and leadership development
• Scholarship opportunities
• People-first culture
• Authentic, values-based leadership

About the Company:

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team!

Every day, more than 11 million guests visit BURGER KING restaurants around the world. And they do so because our restaurants are known for